Retail Sales Associate

Be the warm, confident welcome behind one of America’s most beloved luxury linen houses.

Since 1929, Matouk has crafted the finest bed and bath linens for celebrated hotels and distinguished homes around the world. Our factory store is where that heritage of American craftsmanship meets the people who love our products.

We’re looking for a Retail Sales Associate who sees this role as more than ringing up a sale. You’ll be the face of the brand: the person who turns a first visit into a lasting relationship and teaches customers how beautiful products make memorable experiences.

The Role at a Glance

EMPLOYMENT

Full-time · 40 hours per week

SCHEDULE

Daytime shifts, 8:30 AM – 5:00 PM · No late evenings, must have full weekend availability

SETTING

Matouk Factory Store, Fall River, MA

REPORTS TO

Store Manager

Who You Are

The right person matters more than the perfect résumé. Above all, we’re looking for four things:

Positive

You bring genuine warmth and an upbeat spirit to every shift. Customers and coworkers feel better for having spent a few minutes with you.

Professional

You take pride in how you present yourself and the store. You’re reliable, polished, and treat every detail, and every person, with care.

Confident

You greet, guide, and advise with quiet assurance. You ask great questions, share product knowledge with ease, and help customers feel certain about their choice.

Customer-First

You read what each guest needs and put their experience ahead of the task list. For you, a sale is the natural result of a great relationship.

What You’ll Do

On any given day, you might:

• Welcome every guest warmly and make them feel genuinely cared for from the moment they walk in.
• Guide and advise customers as they explore our collections, sharing product knowledge, answering questions, and helping them find exactly what they’re looking for.
• Create a beautiful space by maintaining displays, organizing and stocking shelves, and keeping the store looking visually appealing.
• Handle the details with care by processing purchases and payments accurately, and managing phone inquiries about hours, directions, and products with a friendly, professional tone.
• Support the daily store operation by replenishing inventory, following store policies and procedures, and pitching in wherever the team needs you.

What You Bring

✓ Previous retail or customer-facing experience.

✓ Excellent customer service and interpersonal skills, with the ability to connect comfortably with people of every background.

✓ Confident, accurate handling of numbers and point-of-sale transactions.

✓ Dependability and open availability for daytime, 8-hour shifts across a 7-day operation.

Even better: experience in luxury, home, or specialty retail; a love of design and beautiful things; and a knack for visual merchandising. These aren’t required, the right attitude is.

What We Offer

• A stable, full-time schedule 40 hours a week, consistent daytime shifts (8:30 AM – 5:00 PM), and no late nights.
• A product allowance so you can enjoy the same luxury linens you help our customers discover, and speak about them from genuine, firsthand experience.
• A respected, enduring brand with nearly a century of craftsmanship behind its name.
• A close-knit team that takes pride in its work and looks out for one another.
• A beautiful place to spend your day surrounded by products you can be proud to represent.

Ready to join us?

If you’re positive, professional, confident, and put customers first, we’d love to meet you. Apply today and help us share the Matouk story with every guest who walks through our doors.

The Practical Details

This role involves regular use of hands to handle objects, equipment, and controls, and talking and hearing. The employee frequently walks, stands, reaches, and climbs; occasionally stoops, kneels, crouches, or crawls; and must occasionally lift and/or move up to 30 pounds. Vision abilities include close, distance, peripheral, and depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. Other duties may be assigned by the employee’s supervisor.

John Matouk & Co., Inc. is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and analogous state statutes. To the extent required by law, we will make reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of the role. Applicants and employees may discuss requests for reasonable accommodation with Human Resources at any time.