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Help Desk Support- Contract

Matlen Silver
Sabine Pass, TX Contractor
POSTED ON 1/13/2026
AVAILABLE BEFORE 1/22/2026

***Due to Client Requirements GC and USC Candidates only - No C2C- Local Candidates Only

Job Title: IT Help Desk Technician
 Schedule: Overnight and weekend hours on a rotating schedule (4 days a week 7pm-7am)

 Job Summary:
 We are seeking an IT Help Desk Technician with 3 years of experience to provide first-level technical support to end users. This role focuses on troubleshooting, ticket resolution, and delivering timely, high-quality customer support in a fast-paced environment.
Responsibilities:
  • Provide Tier 1 IT support to end users via phone, email, and chat
  • Troubleshoot and resolve hardware, software, and voice/data communication issues
  • Escalate complex issues to higher-level support when necessary
  • Create clear, concise, and accurate service desk tickets and documentation
  • Follow up on all assigned tickets and ensure issues are resolved end to end
Requirements:
  • 3 years of IT help desk or technical support experience
  • Hands-on experience with ticketing systems and technical documentation
  • Working knowledge of Windows operating systems, Azure, Intune, Microsoft 365, desktop/laptop hardware, printers, or basic networking
 
***Due to Client Requirements GC and USC Candidates only - No C2C- Local Candidates Only

Hourly Wage Estimation for Help Desk Support- Contract in Sabine Pass, TX
$27.00 to $33.00
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