Business Transformation Manager

Business Transformation Manager
Location: Miami, FL
Employment Type: Full-Time

**No C2C- GC and USC ONLY

Role Overview:
We are seeking a Business Transformation Manager to lead large-scale, enterprise-wide transformation initiatives across people, process, and technology. This role operates in an internal consulting capacity, managing initiatives from strategy development through execution, and partnering closely with cross-functional stakeholders and senior leadership to drive sustainable business outcomes.
The ideal candidate is a strategic, results-driven professional with deep experience in change management, operating model design, business process improvement, and technology adoption. This position does not have direct reports but requires strong leadership, influence, and collaboration skills.

Key Responsibilities

• Lead multiple transformation initiatives simultaneously, managing workstreams related to change and adoption, organizational design, operating model design, data analysis, and technology implementation.
• Drive projects end-to-end from strategy definition through execution, ensuring delivery against timelines, scope, and business objectives.
• Apply structured change management methodologies including stakeholder analysis, change impact assessments, communication strategies, training plans, and adoption measurement.
• Redesign business processes from the ground up to improve efficiency, scalability, and operational effectiveness.
• Develop business cases, transformation roadmaps, and executive-level recommendations supported by data-driven insights.
• Facilitate workshops, stakeholder meetings, and executive presentations with clear, concise, and persuasive communication.
• Create executive-ready PowerPoint presentations with strong storytelling and data visualization.
• Perform assessments to identify gaps, risks, and improvement opportunities, and translate findings into actionable plans.
• Serve as a change catalyst by aligning strategy, people, process, and technology.
• Partner with senior leaders and cross-functional teams to drive alignment and decision-making.
• Coach and guide consultants, analysts, and project team members throughout the transformation lifecycle.
• Maintain a strong focus on associate experience, operational excellence, and long-term adoption.

Required Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Minimum of 5 years of relevant experience in business transformation, management consulting, strategy, or a related quantitative business discipline.
• Deep expertise in change management methodologies, including leader alignment, stakeholder engagement, communications, training, and adoption tracking.
• Strong experience in business case development, organizational design, operating model design, and span-of-control principles.
• Proven project management experience, including building and managing detailed project plans, timelines, and dependencies.
• Demonstrated success leading technology adoption or implementation initiatives from strategy through execution.
• Advanced proficiency in Microsoft PowerPoint (executive presentations, storytelling, templates).
• Advanced proficiency in Microsoft Excel, including data analysis and insight development.

Core Competencies

• Strong strategic thinking, problem-solving, and analytical skills
• Ability to operate effectively in ambiguous and fast-paced environments
• Excellent communication and facilitation skills, including presenting to senior leaders
• Highly organized, detail-oriented, and proactive
• Collaborative mindset with the ability to influence without authority
• Creative thinker with a solution-oriented approach
• Comfortable working across all levels of the organization, from individual contributors to senior executives