What are the responsibilities and job description for the Sales Enablement Program Coordinator position at MathWorks?
Summary
MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More~ https~//www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
The Sales Enablement (SE) Program Coordinator is a pivotal business operations role responsible for tracking, reporting, communication, and execution of key programs within the Sales Enablement organization. The SE Program Coordinator manages all aspects of training delivery, optimizing processes, and supporting both virtual and in-person learning experiences to maximize engagement and impact within the sales and services organization.
If you are passionate about optimizing training processes, thrive in a collaborative environment, and are eager to drive impactful learning experiences, we invite you to apply and help us shape the future of our organization’s learning and development programs.
MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More~ https~//www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
The Sales Enablement (SE) Program Coordinator is a pivotal business operations role responsible for tracking, reporting, communication, and execution of key programs within the Sales Enablement organization. The SE Program Coordinator manages all aspects of training delivery, optimizing processes, and supporting both virtual and in-person learning experiences to maximize engagement and impact within the sales and services organization.
If you are passionate about optimizing training processes, thrive in a collaborative environment, and are eager to drive impactful learning experiences, we invite you to apply and help us shape the future of our organization’s learning and development programs.
MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
- Support the structure, administration, best practices, and ensure high-quality deliverables, adherence to timelines, data management, and excellent customer response.
- Work in a team environment as well as independently in the delivery and growth of internal training programs.
- Continuously review processes and workflows for opportunities to optimize and reduce waste.
- Manage training programs including rosters and registration, coordinating training and instructor schedules, use of virtual platforms such as Microsoft Teams
- Use Adobe learning management system for scheduling training, registrations, evaluations, reporting, and training data maintenance.
- Host and record live events in Microsoft Teams.
- Edit event recordings using Camtasia and other tools to publish to the LMS in support of providing eLearning options to our customers.
- Ensure all relevant training pages, documents, schedules, etc. on internal webpages are accessible and up to date by working with the appropriate SMEs across the team and company.
- Stay engaged with other LMS admins & core team to learn about new features, workflows, best practices, existing issues, and solutions to share with the Sales Enablement team and others.
- Serve as a help ticket administrator for Sales Enablement and Inside Sales by monitoring, supporting, and troubleshooting submitted tickets to ensure timely and effective resolution of technical and user support requests.
- Monitor and triage team (shared) inbox by reviewing incoming messages, prioritizing requests, and ensuring timely responses or escalation to appropriate team members.
- A bachelor's degree and 3 years of professional work experience (or equivalent experience) is required.
- Experience with Adobe Learning Manager.
- Familiarity with Microsoft Teams.
- Experience with eLearning content authoring tools such as Camtasia and Articulate.
- Strong working knowledge of SharePoint (Lists and Forms) and other Microsoft Office Apps such as Power Automate, Forms, and Stream.
- Able to work independently and as a team member.
- Practiced managing multiple responsibilities, accessing resources, managing logistics, and people skills.
- Experience in planning/logistics of live and virtual events
- Good problem solving and analytical skills
- Strong verbal and written communication skills
- Ability to effectively manage competing priorities in a fast-paced environment while maintaining attention to detail and meeting deadlines
