Customer Success Leader

About Us

TheMathCompany or MathCo® is a global Enterprise AI and Analytics company trusted by leading Fortune 500 and Global 2000 enterprises for data-driven decision-making. Founded in 2016, MathCo builds custom AI and advanced analytics solutions to solve enterprise challenges through its hybrid model. NucliOS, MathCo’s proprietary platform, enables connected intelligence at a lower total cost of ownership (TCO).

At MathCo, we foster an open, transparent, and collaborative culture, making it a great place to work. We provide exciting growth opportunities and value capabilities and attitude over experience, enabling our Mathemagicians to 'Leave a Mark'

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Job Descriptio

n We are seeking passionate individuals to help our clients solve complex challenges and lead their analytics transformation. As an Associate Principal and Customer Success Leader, you will guide teams of Managers and Consultants in executing innovative analytical solutions for our clients. You will play a pivotal role in embedding data-driven insights and recommendations to bring customer strategies to life, while managing client relationships and leading internal teams effectively. This role demands a comprehensive understanding of the client’s business and strategic direction, ensuring their goals are translated into actionable outcomes on current projects and contributing to the development of future engagement

s.
Your responsibilities will inclu

• de:Driving the implementation of actionable insights that facilitate client succe
• ss.Leading client engagements, building strong relationships, and mentoring internal teams to transform business challenges into impactful analytics solutio
• ns.Translating business needs into actionable analytics, developing insights, and presenting recommendations to client stakeholders and leadersh
• ip.Managing client accounts, including growth strategy, P&L oversight, resource planning, and handling escalatio
• ns.Ensuring alignment between the client and internal teams by clearly communicating strategy, delivery plans, and proactively addressing potential ris
• ks.Leveraging expertise in pharma, marketing, and commercial analytics to provide innovative and actionable solutio
• ns.Collaborating with reputed consulting firms or large Fortune 500 organizations to deliver high-impact analyti

cs.
Skills Requ

• ired
  Strong understanding of the pharmaceutical industry, with the ability to translate business challenges into actionable analytics solut
• ions.Extensive experience in Oncology, patient analytics, and therapeutic areas like General Medicine, with expertise in commercial healthcare analy
• tics.Proven ability to synthesize key insights and communicate the strategic "so what" and "now what" effectively to senior leader
• ship.Ability to collaborate across teams, such as Commercial, Brand Analytics, Data Science, and Market Research, to design and implement integrated solut
• ions.Expertise in recommending the appropriate analytical techniques, leveraging deep pharma data knowledge to drive impactful res
• ults.Strong relationship-building skills, particularly in complex, high-pressure environments, with the ability to maintain strong client and internal team connect
• ions.Proven track record in managing and leading client accounts, including P&L management, resource planning, and addressing escalat
• ions.Comfortable navigating ambiguity and change, adapting solutions in evolving business environm
• ents.Demonstrated experience in managing large, cross-functional programs, working with senior stakeholders to ensure successful project execu
• tion.Experience working on global projects and operating within a global delivery model, coordinating effectively across diverse teams and time z

ones

• .
  RoleAssociate Principal, Data S

cience
Education / Qualif

• ication
  Master’s degree from a top-tier university with a consistent, outstanding academic record OR Bachelor’s degree with 10 -15 years of relevant work exp
• erience.An advanced degree or MBA is highly pr

eferred.
Years of E

• xperience
  10 years of relevant experience managing projects or customer engagements in a fast-paced environment across various industries or

functions.
Note: Must be open to traveling up to 80% of the time as required fo

r the role.
Being a M

• athemagician
  Embody MathCo’s culture and wa
• y of working.Demonstrate ownership and strive for excellence in delive
• ring results.Actively engage and contribute to initiatives fostering co
• mpany growth.Support diversity and appreciate different

perspectives

• .
  
  Recognitions
  Positioned as a Leader in Top Generative AI Service Providers – PeMa Quadrant 2023
• by AIMResearch.Recognized among Inspiring Workplaces in Nort
• h America, 2023.Accredited for Inclusive Practices by Great Place to Work I
• nstitute, India.Recognized among India’s Best Workplaces™ for Diversity, Equity, Inclusion & Belonging 2023 by Great Place

To Work® India.

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