What are the responsibilities and job description for the Associate Principal - Customer Success position at MathCo?
We are seeking passionate individuals to help our clients solve complex challenges and lead their analytics transformation. As an Associate Principal and Customer Success Leader, you will guide teams of Managers and Consultants in executing innovative analytical solutions for our clients. You will play a pivotal role in embedding data-driven insights and recommendations to bring customer strategies to life, while managing client relationships and leading internal teams effectively. This role demands a comprehensive understanding of the client’s business and strategic direction, ensuring their goals are translated into actionable outcomes on current projects and contributing to the development of future engagements.
Your responsibilities will include
- Extensive experience in Oncology, patient analytics, and therapeutic areas like General Medicine, with expertise in commercial healthcare analytics.
- Proven ability to synthesize key insights and communicate the strategic "so what" and "now what" effectively to senior leadership.
- Ability to collaborate across teams, such as Commercial, Brand Analytics, Data Science, and Market Research, to design and implement integrated solutions.
- Expertise in recommending the appropriate analytical techniques, leveraging deep pharma data knowledge to drive impactful results.
- Strong relationship-building skills, particularly in complex, high-pressure environments, with the ability to maintain strong client and internal team connections.
- Proven track record in managing and leading client accounts, including P&L management, resource planning, and addressing escalations.
- Comfortable navigating ambiguity and change, adapting solutions in evolving business environments.
- Demonstrated experience in managing large, cross-functional programs, working with senior stakeholders to ensure successful project execution.
- Experience working on global projects and operating within a global delivery model, coordinating effectively across diverse teams and time zones.