Advocate II, Cribs for Kids

Position Summary

Our program is a high-volume program. Team members take on separate roles and responsibilities for the same clients to help them complete our program as fast as possible. The person in this position will provide direct services to clients by identifying client needs and providing safe sleep education and cribs to clients, as well as resources and referrals. A Cribs Advocate II will lead and facilitate multiple weekly community workshops in-person and virtually, and attend outreach activities to raise awareness about SUID and safe sleep. This position will require data entry to document client activities and will require frequent lifting of 20- 40 lbs. This job has both in-person and virtual elements. May require working non-traditional hours based on operational needs.

What You Will Do

• Responds to requests for cribs from the community by conducting telephone intake and scheduling clients for community workshops and home visits.
• Contact participants by telephone, text, email, or home visits to register them for workshops and provide resources as needed.
• Conducts client assessments to determine areas of need.
• Learns about SUID, breastfeeding, and other relevant topics and community resources.
• Leads 3 to 6 community education workshops monthly on safe sleep virtually and at sites throughout Philadelphia and the surrounding area.
• Assists in preparing for community workshops and home visits, which can include reminder calls, emails, and texts, as well as loading cribs and materials for deliveries and workshops.
• Delivery cribs to clients and other community organizations.
• Conducts home visits with families to deliver and set up crib and provide safe sleep/SIDS risk reduction education.
• Conducts health promotion activities by providing client education, disseminating educational literature, and distributing health materials, which could include condoms, feminine products, and vaccination information.
• Keep careful records of all contacts made and follow-ups, as necessary. Keeps accurate records of services received by clients.
• Ensures confidentiality of client records, sharing pertinent information only with the client’s approval.
• Routinely uses MCC client database and other computer systems including e-mail, Internet, and word processing.
• Attends orientation and ongoing training sessions on maternal and child health and welfare, child abuse, housing, nutrition, substance abuse, counseling, parenting, infant, and family support issues.

Knowledge, Skills, and Abilities

• Ability to organize tasks in an efficient manner and follow-up and follow-through with strong attention to detail in a high-volume department.
• Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
• Effective and accurate documentation of case notes and client data according to established client management documentation procedures.
• Understanding of MCC’s mission, goals, and objectives and ability to work independently with an elevated level of energy and contribute as part of a larger team.
• Knowledge of the concepts and practices associated with community health issues, particularly with pregnant women, prenatal care, parenting and other services for mothers, young children, and their families.
• Ability to travel in and around the Greater Philadelphia region to conduct workshops, drop-offs, home visits and community outreach.
• Knowledge of and sensitivity to issues facing the community served.
• Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions.
• Strong people skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, clients, and members of the community.
• Ability to work 2 to 4 evenings per month and occasional weekends.

What You Bring

• High School Diploma or equivalent required.
• 1 year experience providing direct services in a community outreach setting, or customer service preferred.
• Experience with community health issues.
• Experience working with maternal and child health issues preferred.
• Bilingual (Spanish, Arabic, Haitian Creole) is not required, but it is a plus.
• Valid drivers’ license required.

• Three (3) weeks paid vacation, plus one (1) week paid Winter Break
• Medical, Prescriptions, Dental, Vision, Identity Theft through CIGNA
• Employer-Paid Basic Life and Accidental Death and Dismemberment Insurance
• Employer Paid Employee Assistance Program
• Employer Paid Long Term Disability Insurance
• Voluntary & Supplemental Life Insurance, Short-Term Disability
• Flexible Spending Accounts and Commuter plans through Flex Facts
• Medical Waiver Credit
• Limited Health Reimbursement Account (HRA) up to $1500 annually
• 403B Retirement Plan with Employer Match
• Pet Insurance
• Wellness Programs
• 12 weeks of paid parental leave
• MCC is a qualified PSLF Employer

Equal Employment Opportunity Statement:

Maternity Care Coalition (MCC) is committed to fostering an inclusive, respectful, and equitable workplace culture. We ensure a fair hiring process and provide a healthy work environment where every employee can thrive and make a meaningful impact in the community. As an employer committed to Diversity, Equity, Inclusion, and Belonging (DEIB), MCC celebrates differences and values the unique perspectives that individuals from all backgrounds bring to our organization. We are committed to maintaining a diverse workforce that strengthens our mission, and we actively encourage applications from candidates of all backgrounds and experiences.
MCC is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any other legally protected characteristic.