What are the responsibilities and job description for the Collections Representative position at Matco Tools-Stow, Oh?
10:30 AM - 7 PM Shift
($400 monthly performance bonus guaranteed for the first 3 months)
$20.00/hr. targeted commissions up to $10k annually
This position is on a hybrid schedule and NO WEEKEND shifts:
Mondays and Fridays from home /Tuesdays through Thursdays on-site at our headquarters in Stow, OH.
Training schedule will be 10:30am-7pm EST for roughly 4 weeks and expected to be conducted fully onsite
The Collection Representative works to establish payment solutions for first party past due credit accounts through outbound and inbound customer call interactions via a dialer system at our call center in our corporate headquarters.
DUTIES AND RESPONSIBILITIES
- Receive inbound calls and/or outbound customer calls of past due credit accounts via a dialer system.
- Utilize effective verbal and/or written communications and influencing skills to determine reasons for delinquency, and to advise of proper payment arrangements.
- Properly document collection actions and status of account.
- Process electronic debit, credit, and check payments over the phone.
- Maintain professional interaction with all Matco Tools personnel and customers.
- Other duties as assigned.
QUALIFICATIONS
- 6 months of collections experience in a call center with dialer
- Knowledge of collection laws.
- Motivated, goal oriented, persistent, and a skilled negotiator.
- Must have a high sense of integrity.
- Proven account management skills required to create, maintain, and enhance customer relationships while resolving past due accounts.
- Carry out responsibilities with minimal direction and work well in a team environment.
- Must be able to work the 10:30pm-7pm shift on a hybrid schedule (Tuesdays through Thursdays on site, Mondays and Fridays from home).
CAREER PATH
- Potential to grow into roles within Commercial Financial Services and Finance.
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.*
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
Job Type: Full-time
Pay: $20.00 per hour
Work Location: Hybrid remote in Stow, OH 44224
Salary : $10,000