Executive & Lab IT Support Engineer - Redmond, WA - Onsite - 12 months

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Title: Executive & Lab IT Support Engineer

Location: Redmond, WA (onsite Mon-Fri normal business hours, limited hybrid flexibility)

Duration: 6 months (possible extensions)

Rate: $25 - $30/hr on W2

Role Summary:

Objective: This role will ensure friction-free executive experiences, unblock engineering workflows, and maintain compliance in sensitive lab environments

Scope:

• • VIP support for two CVPs and their staff
  • Specialized engineering workflow support for specialized team
  • Lab system and visitor workflow support

• • Proven VIP/Executive IT support experience
  • Familiarity with render-farm workflows and PLM systems (e.g., Windchill) with GPU workloads
  • Hands-on device provisioning, cert-based authentication, Intune/MDE/EPM
  • Prior experience in controlled lab environments with EHS compliance

Systems & server support

• • Set up, configure, and maintain servers used by the QuAD team
  • Perform regular system health checks, backups, and performance tuning
  • Pull back files and footage from 'cold-storage' as needed
  • Implement automated cleanup routines and asset archiving processes
  • Ensure secure access and uptime for creative tools and shared resources (ie, enable ease of collab with engineering files on Windchill)
  • Ensure systems are scalable for future XR/interactive module workloads

Surface Hub & hardware support

• • Serve as the primary technical lead and point of contact for all Surface Hub hardware/presentation needs
  • Proactively test new firmware and collaboration features to support evolving team needs
  • Manage setup, configuration, and troubleshooting of Surface Hubs and related peripherals
  • Maintain inventory and coordinate with procurement for new hardware needs
  • Ensure devices are updated, secure, and ready for creative collaboration

User account/device management/IT onboarding contact

• • Serve as the primary user account holder on shared devices across the internal program
  • Regularly audit device access and update policies to align with enterprise and program security standards
  • Manage user provisioning, permissions, and access control
  • Support device imaging, updates, and lifecycle management
  • Provide IT support specific to design workflow (ie, troubleshooting Adobe SSO known-issue, large file transfers, rendering tools)

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