What are the responsibilities and job description for the Information Technology Support Engineer position at MatchPoint?
Location: On-Site @ Bloomington, IN
Duration: 6-month Contract to Hire
Hours: Standard, Monday through Friday
· Provide hands-on technical support for infrastructure, network, server, cloud, endpoint, and collaboration-related issues.
· Troubleshoot incidents involving Windows servers, virtualization, networking, Wi-Fi, storage, telephony, Microsoft 365, and end-user technologies.
· Manage incidents and service requests through ServiceNow while meeting established SLAs and ITSM processes.
· Escalate complex technical issues, outages, and system failures to senior engineering resources and external vendors as necessary.
· Support patching, monitoring, backup, recovery, and infrastructure maintenance activities for validated and non-validated systems.
· Maintain and support Cisco telephony, IP and non-IP phone systems, conference rooms, Microsoft Teams, multifunction printers, and secure print solutions.
· Support Cisco and Ubiquiti wireless/switching environments and Fortinet firewall/SD-WAN technologies.
· Assist with Windows Server, Hyper-V/SCVMM, VMware, Microsoft SQL, Azure IaaS/PaaS, Microsoft 365, and Veeam.
· Work with Operational Technology, lab systems, and manufacturing teams to troubleshoot infrastructure-related issues.
· Assist with vulnerability remediation, security updates, and identity technologies including SSO and MFA.
· Maintain accurate technical documentation, knowledge articles, and CMDB information.
· Coordinate with vendors and third-party providers for troubleshooting and technical support.
· Participate in infrastructure monitoring and alerting and proactively identify potential system issues.
· Participate in a 24/7 on-call rotation as required.
Qualifications
Education & Experience
· Bachelor’s degree in Computer Science, Information Technology, or related field preferred; equivalent professional experience considered.
· 3–5 years of hands-on IT support, systems administration, infrastructure, or network engineering experience.
Technical Skills
· Hands-on experience with Windows Server and virtualization technologies such as VMware and Hyper-V.
· Experience supporting LAN/WAN, wireless, switching, firewalls, and SD-WAN environments.
· Familiarity with Azure and Microsoft 365.
· Experience with ServiceNow or a similar ITSM platform.
· Exposure to backup/recovery and monitoring solutions.
· Experience with some combination of Cisco, Fortinet, Ubiquiti, VMware, Hyper-V/SCVMM, SQL Server, Azure, Microsoft 365, and Veeam.