Card Services Specialist

PURPOSE

Provides support to all employees and members for all E-Commerce services in accordance with the Credit Union’s established policies, procedures, and core values. To achieve the objectives of the Credit Union, these responsibilities shall be executed promptly, courteously, and accurately.

FUNCTIONS

• Responsible for member marketing of the Credit Union and to maintain knowledge of all services offered to support the Credit Union’s Vision and Core Values.
• Complete daily activity on Visa debit and credit card functions, which may include but not be limited to ordering new and replacement cards, processing file maintenance requests, processing limit increases/decreases.
• Responsible for debit and credit card chargeback processing.
• Responsible for monitoring and reporting account and access device fraud and for investigating fraud related chargebacks as needed. Assist BSA Department with card fraud mitigation options and forward recommendations to the Payments Operations Supervisor, Payments Manager and BSA.
• Responsible for Contact Event Management.
• Responsible for processing domestic and international wire transfers by ensuring all required documentation is received and accurately entered into FedLine for domestic wires and Catalyst for international wires. Performs OFAC screening on incoming wire transactions and completes all related general ledger entries to ensure compliance, accuracy, and timely processing.
• Responsible for providing support for member service directed telephone inquiries.
• Assist with the maintenance of member accounts by ensuring account records are accurate and up to date, researching and resolving encoding errors, and processing ChexSystems reporting as needed in accordance with established policies and procedures.
• Responsible for maintaining familiarity, compliance and proficiency with all policies and procedures, as well as regulations and association/vendor rules pertinent to job responsibilities.
• Actively contributes to the success of the Credit Union by working positively within the department and with coworkers.
• Cross train and perform the duties of other ECommerce staff as needed.
• Perform other duties as assigned.

PREREQUISITES FOR THE POSITION

• Minimum Education: High school graduate or equivalent.
• Minimum Experience: Three to five years’ related experience and a strong background in financial services industry is required. Prior experience with MVFCU may be considered in lieu of a portion of the above experience. Experience with ATMs, balancing, servicing and general troubleshooting, is highly desirable.
• Technical Skills: Proficient in use of computer software programs including Fedline Advantage, Microsoft Edge, Microsoft Word, Microsoft Excel and Microsoft Outlook along with a working knowledge of Microsoft Windows required. Experience with JHA Card Connect or similar type internetbased programs required. Extensive knowledge of the Symitar Episys software required. Knowledge base and NCP, CISP and AAP certifications may be required within 30 months. Strong balancing and analytical skills required.
• Personal Characteristics: Must be of the highest integrity and with personal habits above reproach. Must practice confidentiality. Must be a mature person with sound judgment. Must have the ability to meet and work effectively with people of varying levels of education and experience and be able to communicate, both written and orally with same. Must have a high degree of selfmotivation, be detail oriented and have organizational skills with the ability to work independently and make sound decisions. Must be able to take directions and seek the council of supervisor as necessary.
• Working Conditions: Continuous alertness, precision, and concentration to ensure accuracy and thoroughness of documents and transactions. Occasional travel is required. This position may require extended or irregular hours. Continuous standing and/or sitting for long periods of time when performing other duties related to the position. Must be able to lift 40 pounds.

About Matanuska Valley Federal Credit Union

Matanuska Valley Federal Credit Union (MVFCU) is your local credit union. We offer more than just a job; we provide a fulfilling career with excellent benefits while serving the community we live in. MVFCU invests in its employees with competitive pay, generous health and wellness benefits, paid time off, and a 401k. Team members enjoy professional development opportunities, tuition reimbursement, and a healthy work-life balance. Our culture emphasizes our local roots, respect, collaboration, and a passion to serve our community. MVFCU is a place where employees feel valued, supported, and proud of the work they do every day.