Live ATM Specialist 1

• THIS JOB IS ONSITE

PURPOSE

This position is responsible for performing Live ATM related functions for member accounts. Tasks include deposits, withdrawals, transfers and answering basic and complex inquiries in accordance with

the Credit Union’s established policies, procedures, and core values. In order to achieve the objectives of the Credit Union, these responsibilities shall be executed promptly, courteously, and accurately.

FUNCTIONS

• Responsible for member marketing of the Credit Union and knowledge of all services offered to

a degree that will enable answering questions, cross selling, or referring members for specific services which support the Credit Union’s Vision and Core Values.

• Responsible for basic and complex member service directed Live ATM transactions related to

member accounts. Including but not limited to; share deposits by check, share deposits by cash, share cash withdrawals, share transfers, and loan payments.

• Responsible for basic and complex member service directed Live ATM inquiries related to

member accounts. Including but not limited to; Account information of loans, shares, share drafts, share certificates, money market accounts, IRAs, Share rates, lending rates and terms,

and a basic understanding of shared branching with limited supervision.

• Responsible for receiving and responding to member inquiries including but not limited to; chat, email, fax, interactive member chat, online message board, and phone inquiries.
• Responsible for knowledge and compliance with procedures and policies contained in all

manuals pertinent to job duties. In addition, responsible for maintaining familiarity and compliance with regulations pertinent to job responsibilities.

• Comply with corporate appearance standards related to oncamera member service (as described below ‘prerequisites for the position’ below).
• Responsible for initiating outbound calls to current members and potential members utilizing predetermined scripts.
• Exercising independent judgment within authority in regard to problem resolution.
• Perform other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

LIVE ATM SPECIALIST

• Basic computer skills
• Typing skills (60wpm minimum)
• Outgoing and energetic attitude
• Excellent problemsolving capabilities
• Attention to detail
• Ability to multitask
• Ability to communicate effectively both verbally and in writing
• Adaptability to changing technology
• Ability to follow instruction

PREREQUISITES FOR THE POSITION

• Minimum Education: High school graduate or equivalent.
• Minimum Experience: One (1) year general office record keeping with public contact and

problem solving. Six (6) months member service experience in a financial institution. Prior experience with MVFCU may be considered in lieu of a portion of the above experience.

• Personal Characteristics: Must be of the highest integrity and with personal habits above

reproach. Must practice confidentiality. Must be a mature person with sound judgment.

Must have the ability to meet and work effectively with people of varying levels of education and experience and be able to communicate, both written and orally with same.

Must have a high degree of self-motivation, and organizational skills with the ability to work independently and make sound decisions. Must be able to take directions and seek the

council of supervisor as necessary.

• Working Conditions: Continuous alertness, precision, and concentration to ensure accuracy

and thoroughness of documents and transactions. This position may require extended or irregular hours. Continuous standing and/or sitting for long periods of time when

performing other duties related to the position. Must be able to lift 40 pounds.

• Virtual Appearance Standard: Business casual (Section 720 of Employee Handbook) with a

designated MVFCU logo wear shirt approved for on-camera member service. The MVFCU logo must always be visible. Jewelry to be small and simple. Hair neatly styled and pulled

back and away from the eyes.

About Matanuska Valley Federal Credit Union

Matanuska Valley Federal Credit Union (MVFCU) is your local credit union. We offer more than just a job; we provide a fulfilling career with excellent benefits while serving the community we live in. MVFCU invests in its employees with competitive pay, generous health and wellness benefits, paid time off, and a 401k. Team members enjoy professional development opportunities, tuition reimbursement, and a healthy work-life balance. Our culture emphasizes our local roots, respect, collaboration, and a passion to serve our community. MVFCU is a place where employees feel valued, supported, and proud of the work they do every day.