Scholarship Program Coordinator

POSITION SUMMARY

The Scholarship Program Coordinator is key to the administration of Mat-Su Health Foundation scholarship program services and contributes to the program’s development and enhancements of program services and operations. This position takes ownership of the program’s current and future technical components and processing needs, leads data projects from conception to completion, including the adoption of a new CRM, and supports outreach and customer service in collaboration with the Grants Operations Department. The coordinator oversees scholarship program operations and compliance, fosters continuous improvement and alignment with MSHF’s mission and goals, and meets best practices in scholarship administration. The ideal candidate is passionate about helping students achieve their educational and career goals and demonstrates strong technical, organizational, and communication skills

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Management

• Collaborate with the Scholarship Program Officer to develop and implement strategic goals and program initiatives.
• Manage all phases of the scholarship lifecycle, from application intake through award closeout, ensuring compliance, accurate recordkeeping, payment verification, refunds, and efficient day-to-day program operations.
• Facilitate access to supplemental resources for scholarship recipients.
• Maintain operational calendars, scholarship cycles, and deadline schedules
• Support CRM implementation and technology improvement projects in collaboration with MSHF staff and consultants to enhance program operations and service delivery.

Administration & Applicant Support

• Provide support and guidance to applicants' questions and needs throughout the application process.
• Communicate directly and efficiently with educational institutions and training providers to ensure compliance with scholarship program requirements.
• Collaborate with MSHF Grants Operations department and stakeholders to develop and manage applicant tracking and compliance management processes.
• Develop and maintain processes to ensure scholar data and files are accurately stored in the scholarship program CRM.
• Work with internal and external stakeholders to generate and validate program data.
• Utilize program data to guide and make recommendations for programmatic developments that enhance scholarship recipient experience.
• Support scholarship events, including information sessions and the annual scholar reception.

Stakeholder & External Relations

• Build and maintain relationships with educational institutions, training providers, grantees, and other stakeholders.
• Lead and manage the development and implementation of program CRM training efforts internally ad externally
• Monitor CRM technologies, scholarship administration trends, and industry best practices to drive process improvements, operational efficiency, and program advancement.
• Monitor and utilize local and state health, human services and other workforce needs, trends, and conditions to inform recommendations for program development

Health Equity & Inclusion

• Support program alignment with the organizational commitment to promoting health equity and inclusion.
• Strive toward equity and inclusion in all interactions
• Utilize equity principles and best practices to inform iterative program development.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree preferred or a minimum of three years experience with data entry, database management, customer relationship management or scholarship management strongly preferred.
• Literacy in Microsoft Office suite.
• Literacy in database management systems, standard office communications systems, copiers, and other office equipment
• Knowledge or experience with higher education or career and technical fields preferred but not necessary
• Demonstrated written and oral communication skills across broad and diverse audiences
• Ability to learn quickly, be flexible and highly organized in a fast-paced environment with competing demands while maintaining integrity of work product.
• Demonstrated leadership and project management skills, including an ability to coordinate logistics for complex programs.

EEO Statement

Mat-Su Health Foundation is an equal opportunity employer.