What are the responsibilities and job description for the Service Manager position at MasterTech Plumbing, Heating and Cooling?
Service Manager – Internal Opportunity | Columbia, MO
Are you a strong leader who thrives on helping others grow, keeping operations smooth, and making an impact every day? If you’ve got a heart for coaching, an eye for detail, and a hunger to lead with excellence—MasterTech Plumbing, Heating & Cooling wants to support your next career move!
This is more than just a promotion. It's a chance to shape the future of our service team.
Why This Role Matters
As our Service Manager, you’ll be the bridge between technical excellence and world-class customer care. You’ll guide our service techs to achieve individual and team success—coaching them on KPIs, problem-solving in real time, and reinforcing the values we live by.
Your leadership will drive performance, boost retention, and help deliver the kind of customer experience that keeps MasterTech top-of-mind and top-of-market.
Why Join Us
We’re a growing team built on mutual respect, collaboration, and a shared commitment to excellence. As a leader at MasterTech, you’ll be part of a supportive environment where your contributions are valued and your growth is a priority. We offer:
✅ Competitive Compensation – Based on experience, contribution, and performance
✅ Health, Vision & Dental Insurance – Keep yourself and your family covered
✅ Paid Time Off – Enjoy vacation days 8 paid holidays
✅ 401K with Company Match – Invest in your future
✅ Ongoing Leadership & Skills Development – Grow your impact and influence
✅ Fun Team Events & Perks – We celebrate wins with snacks, treats, and gatherings
✅ A Say in the Direction – Your ideas help shape how we serve
✅ A Supportive, Growth-Minded Environment – Where your leadership makes a difference
What You’ll Do
📊 Track and coach around service metrics (average ticket, sold hours, agreement sales, reviews earned, callbacks, etc.)
🚗 Conduct regular ride-alongs and 1:1s – Help techs win every day
🎯 Own labor efficiency, material costs, and customer satisfaction
💬 Partner with dispatch and the call center to ensure smooth operations
🧠 Train and develop our service team with weekly meetings & ongoing support
📅 Plan staffing, recruitment, and technical upskilling alongside leadership
📈 Help turn B players into A players – Or coach them toward better-fit roles
🤝 Inspire trust, model accountability, and foster team unity
What We’re Looking For
✔ Demonstrated experience guiding and developing a team, with a focus on accountability, growth, and results
✔ A proven ability to hit targets and help others hit theirs
✔ Technical/field experience
✔ Deep empathy paired with high standards
✔ Strong organization, communication, and follow-through
✔ Confidence in decision-making and setting clear expectations
✔ A positive, proactive, “we before me” mindset
Bonus Points If You...
✔ Know our systems and culture inside out
✔ Love helping others rise to their potential
✔ Are ready to drive positive change – and own the results
If you're ready to lead from within and take your next big step at MasterTech, apply today!
📢 MasterTech Plumbing, Heating & Cooling is an equal opportunity employer.