What are the responsibilities and job description for the Technical Support Specialist position at Master Power Transmission, Inc.?
Master Power Transmission, Inc. is committed to manufacturing high-quality and reliable mechanical power transmission products, including Master APG® REEVES® InnovaDrive®, Master XL, and other innovative solutions under the Master Power Transmission brand name. With a deep passion for customer service, a people-first approach, and a dedication to world-class manufacturing, Master Power Transmission ensures excellence in every product. Located in Greenville, SC, the company is driven by a customer-oriented ethos and operational efficiency. Our team strives to uphold the standard of being "Faster @ Master" with all our operations and customer interactions.
This is a full-time on-site role located in Greenville, SC for a Technical Support Specialist. Responsibilities include providing technical support for clients, conducting troubleshooting for mechanical power transmission products, ensuring a high level of customer satisfaction, and maintaining detailed records of support activities. The Specialist will collaborate with customers to resolve issues effectively while upholding exceptional standards of customer service.
- Experience in Technical Support, including expertise in diagnosing and resolving technical issues
- Strong Analytical Skills to evaluate problems and recommend solutions efficiently
- Proficiency in Customer Support and a customer-focused mindset to ensure satisfaction
- Hands-on experience in Troubleshooting technical issues related to mechanical power transmission products
- Proven ability to ensure Customer Satisfaction through effective communication and problem-solving
- Strong organizational and time-management skills, with an emphasis on detail and accuracy
- Knowledge of power transmission products or mechanical systems is preferred
- High school diploma or equivalent; additional technical certifications or training in related fields are a plus