What are the responsibilities and job description for the Restaurant To-Go - Ronald Reagan International Airport position at Master ConcessionAir, LLC?
Come join our team at the beautiful brand-new Bus Boys & Poets Restaurant located inside
Ronald Reagan International Airport.
GREAT BENEFITS!!!
Matching 401K, Paid vacations, federal holidays, birthdays, anniversaries, food, uniform. Health, dental, vision, and life insurance benefits!
Responsibilities
Demonstrated pleasant attitude and energy to ensure great customer service
Ronald Reagan International Airport.
GREAT BENEFITS!!!
Matching 401K, Paid vacations, federal holidays, birthdays, anniversaries, food, uniform. Health, dental, vision, and life insurance benefits!
Responsibilities
- Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
- Counts money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Answers all guest questions or finds appropriate answers for guests
- Bags the purchases for each customer
- Ability to accurately enter all orders into the point-of-sale system
- Maintains display items in a clean and orderly fashion
- Receives payment by cash, credit card or airline voucher
- Issues all receipts and change due to customers
- Adheres to MCA cash handling policy and procedures
- Communicates customer refunds and complaints to MOD
- Stocks shelves and other market areas as directed by MOD
- Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers needs
- Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc
- Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
- Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, and Brand history, etc
- Sweeps and mops as needed
- Performs other duties and side-work as assigned
Demonstrated pleasant attitude and energy to ensure great customer service
- Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
- Ability to process information/merchandise through register system
- Demonstrated ability to learn food and beverage knowledge and participate in training as required
- Ability to work under pressure and multi-task in a fast-paced environment
- Ability to accurately count money and make change
- Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns
- Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
- Ability to maintain a safe and clean restaurant for customers
- Ability to walk and stand for long durations
- Ability to operate all equipment necessary to perform the job (i.e. register, coffee machine, espresso machine, toaster)
- Ability to do moderate to heavy lifting (25 lbs or less)
- Ability to work scheduled hours, including weekdays, weekends, and holidays
- Follow through and dependability
- commitment to safety and food sanitation