What are the responsibilities and job description for the EDP Systems Analyst I (Desktop Support, 2 Positions) - Massasoit Community College position at Massasoit Community College?
As a member of the Information Technology Services client services team, the EDP Systems Analyst I provides courteous, timely and effective technology support to students, faculty, and staff including classroom, lab, and event support. This includes deploying, updating, and servicing desktop and mobile computing equipment and related peripherals. This position will work closely with other members of Information Technology Services.
Responsibilities and Duties:
- Perform troubleshooting and resolution of issues on desktops, mobile devices, and other endpoint technologies
- Identify user needs and resolve through appropriate technical infrastructure and services
- Monitor and resolve desktop support tickets, acting as Tier II escalation
- for Tier I support staff
- Occasional help desk coverage, including support for phone and walk-in customers
- Occasional travel to remote campuses to deploy and maintain technology
- Performs other duties as assigned
Job Requirements:
Please Note - as little as one year of work experience may be required when combined with certain educational attainments, as outlined in the combinations below.
Applicants must have at least (A) two years of full-time, or equivalent part-time, professional experience in information technology work the major duties of which included computer programming and/or computer systems analysis, or (B) any equivalent combination of the required experience and the substitutions below.
SUBSTITUTIONS:
I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required experience.*
II. A Bachelor's or higher degree with a major in the field of data processing or computer and/or information science may be substituted for the required experience.*
III. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required experience.*
IV. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required experience.
V. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required experience.
- Education toward such a degree or diploma will be prorated based on the proportion of the requirements actually completed.
Preferred Qualifications:
- Minimum of an Associate's degree
- Customer Service background
- Understanding of the Windows and Macintosh Operating Systems, Microsoft Office Suite, and general computer hardware and software troubleshooting.
- Understanding of computer operations and function of hardware, software, and networking.
- Ability to prioritize multiple responsibilities, multi-task and work effectively with other members of a technical team(s).
- Ability to work occasional after-hours support as authorized.
- Ability to travel between three campus locations.
Additional Information:
Position Status: AFSCME union position, full-time, state funded with benefits
Hours: 37.5 hours per week and occasional off hours when authorized. This position may be eligible for telework in accordance with the College's telework policy.
Salary: $2,242.56 bi-weekly ($58,306.56 annually), Grade 19, Step 1
Worksite: Assignments will include all Massasoit sites.
Classification Specification: https://www.mass.edu/forfacstaff/classificationspecs/home.asp
Deadline to Apply: May 21,2023
Salary : $58,307