What are the responsibilities and job description for the WaterPark Guest Services Agent position at Massanutten Resort?
Massanutten Resort
Job Summary
WaterPark Guest Services Agents are the first friendly faces guests see when they enter Massanutten WaterPark. They are responsible for assisting guests with check-in process and providing the correct wristband for admission. Must also provide excellent customer service while assisting with retail sales and admissions, answering incoming calls, and providing information about the WaterPark. Knowledge of and adherence to Massanutten Waterpark’s company core values and mission statement are vitals keys to success in this position. Will also be responsible for offering assistance to the needs and requests of all guests and ensure guest needs are met in a timely and efficient manner. Must conduct self in a friendly and attentive manner during all guest encounters. Prior experience in working with the public is preferred and excellent communication skills are a must.
Required
Excellent customer service skills
Ability to multi-task
Ability to communicate effectively with guests of all ages
Preferred
Customer service experience
Typical Schedule
Days:
Varies, including weekends, holidays required as needed
Hours:
Varies, including evenings
Core Responsibilities
- Greet guests in a timely manner
- Assist guests in learning about WaterPark and resort amenities
- Answering incoming calls to the WaterPark and directing them to the proper location
- Process purchases of retail and admissions through Siriusware Point of Sale
- Reconcile cash drawer and the end of shift
- Other duties as assigned by management
For more information, contact Gabriel Diaz at 540-289-3143.