What are the responsibilities and job description for the Reservations Specialist position at Massanutten Resort?
Massanutten Resort
Timeshare Reservationist serve as customer service specialist to our Timeshare owners with regards to entitlements and confirming reservations. Reservationists also provide general information about accommodations to our 3 party guests.
Required
Excellent verbal and written communication skills
Strong attention to detail, organizational skills
Prior customer service experience
Strong computer knowledge including Microsoft Office and general database applications
Typical Schedule
Days:
Monday – Friday with rotating Saturdays
Hours:
9am-5:30pm
Saturday: 9am–1pm
Core Responsibilities
- Assist owners over the phone in completing reservation requests
- Assist owners and guests with general accommodation inquiries
- Other duties as assigned by management
For more information, contact Gabriel Diaz at 540-289-3143.