Real Escapes and Woodstone Recreation Desk Supervisor

Massanutten Resort

Join us!

This position is ideal for someone ready to step into a supervisory role, strengthen leadership skills, and take on greater responsibility within a guest-focused, team-oriented environment. The Supervisor assists with day-to-day oversight of staff, programming, and facility operations across amenities, including pools, arcade, escape rooms, VR, fitness, and outdoor courts. Responsibilities include supporting team members during shifts, helping coordinate coverage, handling daily deposits, assisting with activities, and maintaining a consistently high standard of guest service. This role offers the opportunity to build supervisory experience, develop leadership confidence, and play an important part in helping create the fun, welcoming atmosphere that defines the Massanutten guest experience.

Required

• Must be 18 years or older
• Current CPR certification (we will train)

Preferred

• Previous supervisory experience
• Cash handling experience
• Knowledge of resort operations and procedures

Typical Schedule

Days:

Varies, includes weekend and holiday shifts

• Includes weekends, holidays, morning, and evening shifts

Hours:

Rotating: day and evening shifts

• 24 to 30 hours a week

Core Responsibilities

•   Supervise Woodstone Recreation and Real Escapes operations and staff and upholding company standards
•   Troubleshoot issues with escape room and activity registrations
•   Lead the Archery program
•   Monitor staff to ensure effective task completion of departmental goals and assignments
•   Conflict mediation with guests and employees
•   Uphold sanitization requirements for equipment
•   Ensure that all accounting and end of the day paperwork is completed correctly
•   Other duties as assigned by management