Assistant Spa Manager

MassageLuXe Birmingham, MI is looking fo assistant spa manager to join a strong team. We are located on 33347 Woodward Ave. Our ideal candidate is a self-starter, punctual, reliable, and dedicated. The candidate shall have atleast 3 years of working experience in Massage Spa and membership sales

Company: MassageLuXe Birmingham

Location: 33347 Woodward Ave Birmingham, Michigan 48009

Type: Full-Time/ Part-Time

Required: Minimum 3 years experience in a Massage Spa.

• Preferred: Associate or Bachelor’s degree in Marketing & Sales, Business Administration, or a related field (or equivalent experience)
• Previous MassageluXe Experience will be plus.

About Us:

MassageLuXe Spa in Birmingham, Michigan is a luxurious and serene wellness retreat dedicated to providing our clients with an exceptional and rejuvenating experience. Our spa offers a wide range of massage therapies, skincare treatments, and relaxation amenities designed to promote physical and mental well-being.

We are seeking an experienced, self driven and passionate Individual to lead our team and uphold the highest standards of service excellence.

Job

Summary: As the Assistant Spa Manager, you will be responsible for performing all front desk duties, overseeing the daily operations of our spa, ensuring an impeccable level of service, and creating an environment of relaxation and tranquility for both clients and staff. You will lead a team of skilled therapists and support staff, while also actively engaging with clients to ensure their needs are met and exceeded.

The ideal candidate is a relaible, committed and dedicated individual with a strong background in spa management, exceptional interpersonal skills, and a genuine passion for delivering exceptional guest experiences.

Responsibilities:

• All aspects of front desk duties, spa operations, including staff scheduling, inventory management, and facility maintenance.
• Recruit, train, and supervise a team of professional service providers and sales staff.
• Ensure a consistent and high standard of service delivery that aligns with the spa's mission and values.
•  Monitor spa performance metrics, analyze trends, and implement strategies for continuous improvement.
• Foster a positive and collaborative work environment that promotes teamwork and employee growth.
• Handle client inquiries, appointments, and feedback in a professional and timely manner.
• Maintain cleanliness, ambiance, and functionality of treatment rooms and common areas.
• Collaborate with the marketing team to promote spa services, packages, and special promotions.
• Maintain accurate records of financial transactions, inventory, and employee performance
• Uphold and enforce spa policies and procedures to ensure compliance with regulations and safety standards.

Qualifications:

• Minimum - Associate or Bachelor’s degree in Marketing & Sales, Business Administration, or a related field (or equivalent experience)
• Minimum of [3] years of experience in Massage spa with month to month membership sales and retention
• Proven track record of successfully managing spa operations, staff, and guest relations.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• In-depth knowledge of various massage therapies and spa treatments.
• Excellent organizational and multitasking abilities.
• Proficiency in spa software and basic computer applications.
• Exceptional customer service and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as needed.
• Relevant certification in spa management or a related discipline
• Self-motivated to pave clear pathway to Spa General Manager or multi-location leadership roles

Compensation: Includes base wages plus incentives and sales commission.

Qualities we look for is that you are a dedicated spa professional with a loyality, passion and dedication for delivering exceptional guest experiences and leading the sales team to success. We invite you to apply for this Assistant Manager position at MassageLuXe Spa Birmingham, Michigan. We look forward to hearing from you!

MassageLuXe Birmingham – Where Your Career in Wellness Begins & Passion Meets Purpose.