Sales Service Representative

Massage Envy is a wellness leader offering massage, skincare, and assisted stretch services through a network of independently owned and operated franchises across 49 states. Since its founding in 2002, the company has been on a mission to make total body care accessible and affordable, delivering more than 235 million services as part of its dedication to well-being and care. With over 20 years of experience, Massage Envy is known for its personalized, whole-body wellness services that welcome and benefit everyone. The company fosters a supportive, growth-oriented culture for its team members and empowers clients to live healthier, more balanced lives.

This is a full-time, on-site role for a Sales Service Representative based in Rochester, NY. In this role, you will be responsible for delivering exceptional customer service, guiding clients through their wellness needs, promoting membership programs, and supporting front desk operations. You will handle client inquiries, schedule services, support sales initiatives, and maintain a welcoming, professional environment.

• Strong interpersonal and communication skills to provide outstanding customer service
• Sales skills, including the ability to promote and sell memberships and packages
• Strong organizational skills with attention to detail and ability to manage schedules
• Basic administrative and computer skills to manage bookings and handle client records
• Ability to work in a fast-paced environment while maintaining professionalism
• Flexibility to work evenings, weekends, and holidays as needed
• Previous experience in a client-focused or retail role is preferred
• Enthusiasm for wellness and making a positive impact in clients' lives