What are the responsibilities and job description for the Business Manager position at Massage Envy?
About the position
Responsibilities
Requirements
Benefits
Responsibilities
- Lead Daily Operations: Oversee all aspects of clinic operations, ensuring seamless functionality and exceptional service delivery to members and guests.
- Drive Sales and Membership Growth: Implement strategies to increase membership sales and retail product revenue, collaborating with the franchise owner to set and monitor performance goals.
- Manage Financial Transactions: Handle bank deposits, monitor financial performance, and ensure accuracy in all financial records.
- Oversee Inventory Management: Maintain optimal inventory levels, placing orders as needed to ensure product availability without overstocking.
- Ensure Compliance: Guarantee adherence to all local, state, and federal regulations, including labor laws and licensing requirements for massage therapists and estheticians.
- Resolve Customer Issues: Address and resolve customer concerns promptly, maintaining a safe and therapeutic environment for all clients.
- Develop and Train Staff: Recruit, train, and mentor a team of professionals, conducting regular performance evaluations and providing ongoing coaching to promote professional growth.
- Schedule Management: Create and manage staff schedules to ensure adequate coverage during all business hours, adjusting as necessary to meet operational needs.
- Foster Workplace Culture: Cultivate a positive and inclusive work environment that aligns with Massage Envy's core values of optimism, gratitude, excellence, consistency, and empathy.
Requirements
- Proven Leadership Experience: Minimum of 3 years in a senior management role within a high-volume, service-oriented business, such as retail, spa, wellness, or hospitality.
- Operational Excellence: Demonstrated ability to oversee daily operations, including staff management, scheduling, inventory control, and compliance with company policies and procedures.
- Financial Acumen: Experience in managing budgets, analyzing profit and loss statements, and implementing strategies to achieve financial targets.
- Team Development: A track record of recruiting, training, and mentoring a diverse team, fostering a positive and productive work environment.
- Customer Focus: Strong commitment to delivering exceptional customer service, with the ability to resolve issues effectively and maintain high client satisfaction.
- Strategic Thinking: Ability to set and achieve sales goals, develop marketing initiatives, and drive membership growth.
- Adaptability: Comfortable working in a dynamic environment, with the flexibility to adapt to changing business needs and priorities.
Benefits
- Competitive base pay salary plus bonuses and commissions
- Healthcare including medical, dental and vision plans
- 401(k)
- Paid time off for full time employees
- Employee referral bonus program
- In-depth product and service training
- A free massage, skincare or stretch service each month
- 30% off all products