What are the responsibilities and job description for the Supervisor, International Patient Services position at Massachusetts General Hospital?
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham International Patient Services coordinates complex medical care, second opinions, and logistics for thousands of patients traveling from over 120 countries to Boston, Massachusetts hospitals. The multilingual team offers concierge support, financial guidance, and medical interpreters.Summary:
Responsible for overseeing daily administrative operations, supervising support staff, ensuring compliance with organizational policies, and optimizing processes to enhance the efficiency and effectiveness of administrative functions
Does this position require Patient Care? No
Essential Functions:
-Oversee daily administrative functions including patient scheduling, records management, billing support, and front desk operations.
-Assist in creating and implementing administrative policies, procedures, and workflows to ensure efficient operations.
-Supervise administrative staff, training, performance evaluations, and disciplinary actions. Provide coaching and professional development.
-Identify and implement process improvements to enhance administrative efficiency, patient satisfaction, and departmental performance.
-Act as a liaison between administrative staff and clinical departments to ensure effective communication and collaboration.
-Ensure adherence to organizational, state, and federal regulations, including HIPAA, and conduct regular audits to maintain accuracy and confidentiality.
-Assist with managing inventory for office supplies and administrative tools, ensuring cost-effectiveness.
-Ensure excellent customer service, address patient complaints, and manage data collection, analysis, and reporting for administrative performance and patient flow.
Qualifications
Education
Bachelor's Degree Healthcare Administration or related field required.
Can this role accept experience in lieu of a degree?
No
Experience in healthcare administration or a related field 3-5 years required and Experience in leadership or supervisory role 1-2 years preferred
Knowledge, Skills and Abilities
- Detailed knowledge and understanding of health care management and business management principles.
- Excellent listening and communication skills both verbal and written.
- Display strong leadership and communication skills to clearly manage and oversee program staff.
- Strong analysis and problem solving skills.
- Possess process improvement skills that increase productivity, quality, and efficiency.
- Strong interpersonal and team building skills.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$27.95 - $40.70/HourlyGrade
6EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Salary : $28 - $41