What are the responsibilities and job description for the Manager, International Patient Services position at Massachusetts General Hospital?
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The International Patient Center at Massachusetts General Hospital (MGH) is a full-service, multilingual office designed to assist international patients and their families in navigating care and logistics at MGH. It serves patients from 120 countries and is part of the unified Mass General Brigham International Patient Services team.We are seeking a manager to oversee clinical operations for our MGH International Patient Center.
Summary:
Responsible for overseeing and coordinating administrative operations within a hospital office setting. This role ensures the efficient functioning of administrative processes, managing staff, and supporting the overall strategic goals of the hospital. This role also works closely with senior management to implement policies, enhance operational efficiency, and ensure compliance with healthcare regulations.
Does this position require Patient Care? No
Essential Functions:
-Supervise and coordinate day-to-day administrative functions and office operations.
-Develop, implement, and monitor administrative procedures and policies to enhance efficiency and effectiveness.
-Oversee and manage administrative staff, including hiring, training, scheduling, and performance evaluations.
-Provide guidance and support to staff in resolving operational issues and ensuring adherence to hospital policies.
-Ensure that administrative practices comply with hospital policies, healthcare regulations, and accreditation standards.
-Address and resolve complex administrative issues and patient concerns with professionalism and efficiency.
Qualifications
Education
Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Experience in healthcare administration or related area 5-7 years required and Experience in a management or leadership role 2-3 years required
Knowledge, Skills and Abilities
- Strong leadership and team management abilities.
- Excellent organizational and multitasking skills.
- Proficiency in office software (e.g., Microsoft Office Suite) and knowledge of electronic health records (EHR) systems.
- Exceptional communication and interpersonal skills.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Strong problem-solving and decision-making skills.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$86,611.20 - $126,027.20/AnnualGrade
8EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Salary : $86,611 - $126,027