What are the responsibilities and job description for the Ambassador position at Massachusetts General Hospital?
- Essential Functions Greet patients, visitors, and staff with a warm and professional demeanor
- -Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
- Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
- Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.
- Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
- Inform patients and visitors about additional hospital services and programs that may benefit them.
Education
High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
Experience
Experience in customer service, healthcare, or a similar setting 0-1 year preferred
Knowledge, Skills and Abilities
- Exceptional interpersonal and communication skills, with a strong focus on customer service.
- Ability to handle sensitive situations with empathy and professionalism.
- Strong problem-solving skills and the ability to work under pressure.
- Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks.
- Ability to work collaboratively with diverse teams and departments.
Physical Requirements
- This is a stand on your feet position, no sitting.
- Outdoor position. ( all types of weather conditions )
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
