Provider Enrollment Coordinator I

Site: Mass General Brigham Health Plan Holding Company, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Provider Enrollment Coordinator I is responsible for the processing and coordination of all provider enrollment transactions within the Provider Enrollment Portal (PEP), for monitoring and maintaining the data integrity of Mass General Brigham Health Plan provider data and directories and responding to provider letter of interest requests. S/he works with other Mass General Brigham Health Plan staff to update records, resolve provider configuration issues, and answer questions about provider enrollment transactions.

Essential Functions:

• Process all provider enrollment transactions within the Provider Enrollment Portal (PEP), including all new ancillary and group contracts, new provider affiliations, open and close panel requests, terminations, and demographic changes.
• Supports the completion of all enrollment transactions within department-specific turn-around-time standards.
• Maintains and updates specific provider information directly in the claim processing system (QNXT).
• Coordinates with Credentialing, Configuration, Member Services and other PNM staff to process enrollment transactions, resolve enrollment issues, and track the progress of provider transactions through the entire enrollment process.
• Maintains provider status lists for larger provider organizations and provide regular status reports to these groups.
• Answer questions from various Mass General Brigham Health Plan staff concerning the status of provider enrollment transactions.
• Regularly maintains department data quality standards concerning the data entry of all provider transactions. Corrects errors in data and continually looks for opportunities to improve the data integrity of Mass General Brigham Health Plan provider data and directories.
• Works with the Contracting and Provider Relations staff to enroll new contracts and continually educates PNM staff on appropriate provider set-up in the system.
• Responds to Letter of Interest requests from new provider groups and coordinates the receipt of all required contract material from these provider practices.
• Prepares final contracting documents for scanning and long-term storage.
• Hold self and others accountable to meet commitments.
• Ensure diversity, equity, and inclusion are integrated as a guiding principle.
• Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
Build strong relationships and infrastructures that designate Mass General Brigham Health Plan as a people-first organization.

Minimum Requirements:

Knowledge and Education

• Bachelor’s degree or the equivalent combination of training and experience in related field strongly preferred.

Experience

Required:

• 2-4 years administrative experience with at least 2 years in health care and/or insurance environment required, experience with provider enrollment preferred.

Preferred/Desired:

• Knowledge of insurance regulations and managed care contract policies.
• Excellent people and project management skills along with excellent written, oral, and presentation skills.
• Demonstrated competence in Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Knowledge of the QNXT operating system preferred.
• Ability to establish a rapport and interact well with individuals on all levels and to maintain a professional image and attitude.
• Detail oriented, able to handle multiple tasks with excellent organizational skills and workplace flexibility.

Incumbent/Candidate Profile:

Skills/Competencies

• Demonstrate Mass General Brigham Health Plan core brand principles of always listening, challenging conventions, and providing value.
• Bring fresh ideas forward by listening to and working with employees and the people we serve.
• Strong aptitude for technology-based solutions.
• Ability to inject energy, when and where it’s needed.
• Respect the talent and unique contribution of every individual and treat all people in a fair and equitable manner.
• Exercise self-awareness; monitor impact on others; be receptive to and seek out feedback; use self-discipline to adjust to feedback.
• Be accountable for delivering high-quality work. Act with a clear sense of ownership.
• Bring fresh ideas forward by actively listening to and working with employees and the people we serve.

Working Conditions

• This is a remote role that can be done from most US states
This is a full-time, daytime role with 5 8-hour shifts/week

Remote

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$17.36 - $24.79/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework