What are the responsibilities and job description for the Case Manager position at Mass Bay Behavioral Health?
Case Manager — Mass Bay Behavioral Health (Dorchester, MA)
Job Type: Full-time, In-person
Pay: $50,000 – $55,000 per year
About Us
Mass Bay Behavioral Health is an outpatient behavioral health provider offering Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programming in Dorchester, MA. Our team delivers structured, compassionate, evidence-based care to adults navigating mental health and substance use challenges. We're looking for a Case Manager who is organized, detail-oriented, and genuinely invested in helping clients stay connected to treatment without losing their footing at work or home.
About the Role
The Case Manager coordinates care for clients across all levels of programming — and plays a central role in protecting clients' employment and income while they're in treatment. A significant part of this position involves completing and managing leave-of-absence documentation, including Massachusetts Paid Family and Medical Leave (PFML), FMLA, and short-term disability paperwork. Accuracy, timeliness, and follow-through on these forms directly affect whether our clients get paid and keep their jobs while they focus on recovery. If you're someone who takes pride in getting paperwork right the first time, this role is built for you.
Responsibilities
Leave & Disability Coordination (core function)
- Complete, submit, and track client leave documentation, including MA PFML applications, FMLA certifications, and short-term/long-term disability forms
- Coordinate with the clinical team to obtain required provider certifications and clinical information supporting medical necessity for leave
- Communicate with the Department of Family and Medical Leave (DFML), employers, HR departments, and third-party leave administrators on clients' behalf (with appropriate releases)
- Track deadlines, recertification dates, and extension requests to prevent lapses in client benefits or income
- Educate clients on their leave rights, application process, and required documentation at intake and throughout treatment
Care Coordination
- Coordinate services for a caseload of PHP/IOP clients from intake through discharge
- Develop and execute aftercare plans, including step-down referrals, outpatient linkages, and community resources
- Connect clients with housing, transportation, benefits (MassHealth, SNAP, etc.), and primary care
- Document all case management activity accurately and timely in Kipu EMR
- Participate in treatment team meetings and communicate client needs, barriers, and progress
- Monitor attendance and engagement; conduct outreach to clients at risk of disengaging
- Maintain compliance with 42 CFR Part 2, HIPAA, and all applicable confidentiality regulations
Qualifications
- High school diploma or equivalent required
- Bachelor's degree in social work, psychology, human services, or a related social science field preferred
- Relevant experience in behavioral health, case management, or human services required
- Experience completing PFML, FMLA, or disability paperwork strongly preferred — direct experience with the MA DFML portal is a major plus
- Exceptional attention to detail and deadline management; comfortable owning time-sensitive administrative processes
- Experience with Kipu EMR or comparable electronic medical record systems a plus
- Strong written documentation and client communication skills
Benefits
- Health insurance reimbursement: 60% of your monthly premium, up to $600 per month
- 80 hours of vacation time, accrued bi-weekly
- 40 hours of sick time, accrued in accordance with the Massachusetts Earned Sick Time Law
- Supportive, mission-driven team environment with room for professional growth
Schedule: Monday–Friday, full-time, on-site at our Dorchester office
Mass Bay Behavioral Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Salary : $50,000 - $55,000