Low Voltage Service Technician

Company Overview

Since 2002, Mason Technologies has been a leader in technology integration, proudly certified as a Woman-owned Business Enterprise (WBE) both in NYC and nationally. With headquarters and a fully equipped warehouse in Deer Park, NY, an additional office in downtown NYC, and resources across the nation, we design, implement, and service innovative solutions in low-voltage structured cabling, audio visual systems, data centers, and unified security.

We serve a variety of industries including healthcare, government, higher education, finance, and business (both big and small). We're always aiming to build lasting relationships based on trust, respect, and a shared vision for a better future. Our founder, Jennifer Mason, has cultivated a family-like environment that emphasizes deep care and commitment to our people and the clients and communities we serve, forming the foundation of everything we do.

At Mason Technologies, diversity and inclusion drive our hiring, ensuring we bring together the most talented individuals regardless of race, age, religion, gender identification, or sexual orientation. If you want to have a career of unparalleled growth, a team with a family-strong bond, and an unmatched atmosphere of motivated and caring professionals, apply to Mason today!

Let’s craft a future together that's built upon integrity, equality, professional pride, the authentic spirit of our family, and a commitment to making the world a better place.

Our Comprehensive Employee Benefit And Perk Package

• Medical, Dental, and Vision Coverage: We provide comprehensive healthcare benefits to keep you and your family healthy and secure.
• 401k with Matching: Plan for your future with our 401k program, featuring competitive company matching.
• Paid Time Off (Holiday/Vacation/Sick/Personal): Generous PTO to ensure a healthy work-life balance and time for relaxation and personal needs.
• Unlimited Growth Opportunities: We believe in fostering talent and providing opportunities for continuous professional growth.
• Family-Friendly Company Events & Outings: We host regular events and outings to foster a family-friendly atmosphere and build team camaraderie, like our Warehouse Jam Sessions and Holiday Parties!
• Bagel Thursdays & Tuesday Lunch Catering: Enjoy weekly treats with Bagel Thursdays and Tuesday Lunch catering at our offices!
• Caring Ownership: We believe in mutual dedication. If you're committed to Mason Technologies, we are equally committed to you. We prioritize the well-being of our employees and their families, ensuring a supportive and caring work environment.

Position Overview

We are seeking a skilled Low-Voltage Service Technician to support service and troubleshooting across a range of low-voltage systems, with a primary focus on paging systems within hospital and healthcare environments. This role is critical to maintaining reliable communication systems in mission-critical facilities across NYC, New Jersey, and Long Island. This is a field-based service role that requires regular travel to customer sites. While paging systems and AV are the core focus, experience with other low-voltage systems—such as structured cabling and security—is a strong plus.

Responsibilities

• Troubleshoot, diagnose, and service hospital paging systems, including head-end equipment, amplifiers, speakers, controllers, and associated low-voltage cabling.
• Support paging systems integrated with AV, emergency communication, and other facility systems within healthcare environments.
• Perform on-site service calls at hospitals and medical facilities across NYC, NJ, and Long Island.
• Troubleshoot and support AV systems, including audio components, displays, signal distribution, and control interfaces.
• Identify wiring issues, equipment failures, configuration problems, and system-level faults.
• Interpret system drawings, wiring diagrams, and manufacturer documentation to resolve issues efficiently.
• Support service and troubleshooting of additional low-voltage systems as needed, including:
• Structured cabling (copper and fiber)
• Security systems (access control and surveillance infrastructure)
• Test, verify, and document system functionality following service or repair.
• Communicate clearly and professionally with hospital staff, facilities teams, and internal stakeholders.
• Maintain accurate service documentation and service reports.

Qualifications

• Proven experience troubleshooting paging systems, preferably in hospital or healthcare environments.
• Strong understanding of low-voltage systems, signal flow, and cabling best practices.
• Experience supporting AV systems in commercial or institutional settings.
• Ability to work in active healthcare environments, following safety and access protocols.
• Strong problem-solving and diagnostic skills.
• Ability to work independently and manage multiple service calls.
• Valid driver’s license and reliable personal vehicle required.
• Ability and willingness to travel regularly to job sites throughout NYC, New Jersey, and Long Island.
• Experience with hospital paging or emergency communication platforms preferred
• Valid SST (Site Safety Training) card — physical card required
• A clear photo of the SST card uploaded with your resume

Salary: $30.00-$40.00 per hour

Job Type: Full-time, On-Call

Expected Hours: 35-45

We are currently only considering candidates who can reliably commute to various job sites across the NYC/NJ. This role is not open to relocation and relocation assistance is not provided.