What are the responsibilities and job description for the Director, GBS Transformation & Transition position at Masco Corporation?
The Opportunity
We are building a new Global Business Services (GBS) operating model. In this model, GBS acts as an enterprise orchestration and execution layer, not a traditional shared services organization. This role is a critical senior leader in making that model real.
The Director, GBS Transformation & Transition is responsible for coordinating the full delivery of GBS transformation projects and maintaining a steady flow of change across the organization. This position converts strategy into structured activity, ensuring new services, capabilities, and process improvements are successfully implemented within GBS and provided with consistency, speed, and quality. Following initial rollouts, this position acts as the continuous champion of transformation, promoting ongoing improvements, integrating further scope, and steering the organization toward enterprise objectives.
What You Will Do
Program & Transformation Execution
Experience
This role helps develop a next-generation GBS model. It replaces manual coordination, fragmentation, and managing partner concerns with clear orchestration and scalable delivery. If you thrive at the crossroads of strategy and action, bring clarity to complexity, and assist large organizations in changing how work is performed, this is a rare chance to build something enduring!
Company: Masco
Full time
Hiring Range: $141,900.00 - $222,860.00 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Masco Corporation (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish
We are building a new Global Business Services (GBS) operating model. In this model, GBS acts as an enterprise orchestration and execution layer, not a traditional shared services organization. This role is a critical senior leader in making that model real.
The Director, GBS Transformation & Transition is responsible for coordinating the full delivery of GBS transformation projects and maintaining a steady flow of change across the organization. This position converts strategy into structured activity, ensuring new services, capabilities, and process improvements are successfully implemented within GBS and provided with consistency, speed, and quality. Following initial rollouts, this position acts as the continuous champion of transformation, promoting ongoing improvements, integrating further scope, and steering the organization toward enterprise objectives.
What You Will Do
Program & Transformation Execution
- Manage the full delivery of GBS transformation initiatives throughout the entire process
- Convert strategy into organized plans, schedules, and outcomes
- Drive execution rigor across complex, cross-functional programs
- Ensure delivery against achievements, scope, and intended outcomes
- Own and manage a rolling portfolio of transformation and improvement initiatives
- Partner with GBS leadership to prioritize and sequence initiatives based on business value
- Maintain a steady pipeline of new scope transitions, process improvements, and capability enhancements
- Ensure GBS remains in a continuous evolution cycle—not a one-time transformation
- Lead the onboarding of new services, geographies, and processes into GBS
- Build and complete transition plans for additional work migration
- Ensure consistency with GBS operating model and standards
- Avoid reintroduction of legacy ways of working during expansion
- Manage detailed continuous development projects within GBS services
- Work closely with Digital Operations & Orchestration to find opportunities, sequence tasks, and offer improvements
- Ensure improvements are clearly prioritized, accomplished with rigor, and realized in measurable outcomes
- Identify and actively manage risks, dependencies, and cross-functional interlocks
- Maintain access to critical path activities
- Advance and resolve issues proactively
- Serve as the primary program coordinator for Finance, HR, IT, Operations, and the Enterprise Transformation Office/PMO
- Ensure agreement on scope, timing, dependencies, and approach to execution
- Collaborate closely with the Transformation Office/PMO to ensure alignment on enterprise priorities and sequencing
- Integrate into broader transformation governance and reporting structures
- Facilitate decision-making, resolve cross-functional issues, and maintain momentum across initiatives
- Establish and run pragmatic, lightweight governance structures
- Track progress, risks, and value delivery
- Provide clear, structured reporting to leadership and steering committees
- Ensure successful debut of initiatives
- Coordinate stabilization and issue resolution
- Delegate responsibility to service leads and the Head of Digital Operations & Orchestration
- Ensure clear accountability and no gaps post-transition
- Transformation and transition planning and implementation
- Coordinated roadmaps, achievements, and risk management
- Cross-functional coordination and delivery rigor
- Consistent stream of GBS changes and improvements
- Program governance, execution rigor, and reporting
Experience
- 10–15 years in GBS, shared services, or enterprise transformation roles
- Proven experience leading large-scale GBS transitions or operating-model changes
- Strong understanding of Finance and/or HR service models (Operations experience a plus)
- Experience working in complex, matrixed global environments
- Demonstrated ability to deliver outcomes without formal authority
- Strong strategic and systems thinking
- Executive-level program and transition leadership
- Ability to translate ambiguity into clarity and action
- Comfortable challenging assumptions and holding boundaries
- Pragmatic, dedicated approach (not methodology-led)
- Clear, confident communicator with senior collaborators
This role helps develop a next-generation GBS model. It replaces manual coordination, fragmentation, and managing partner concerns with clear orchestration and scalable delivery. If you thrive at the crossroads of strategy and action, bring clarity to complexity, and assist large organizations in changing how work is performed, this is a rare chance to build something enduring!
Company: Masco
Full time
Hiring Range: $141,900.00 - $222,860.00 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Masco Corporation (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish
Salary : $141,900 - $222,860