What are the responsibilities and job description for the Product Support Technician position at Masaba Inc?
GENERAL JOB DESCRIPTION
- Will be responsible for performing accurate troubleshooting & diagnosing, timely repairs, and component installation on all
models of Masaba equipment to ensure proper factory specification and correct system operation
- This position will require the technician to work in the field and well as in Masaba manufacturing facilities
- Provides technical support over phone, email, and text to customers on maintenance and operational issues
- Must be willing to work out of town, overtime, and weekends and needed
- Hold follow up meeting with required personnel to discuss engineering changes and upgrades
- Assist with final equipment inspections to ensure MASABA quality goals are met
- Assist with continuous improvement of department processes
WORK EXPERIENCE REQUIREMENTS
- Must be able to work safely with minimal supervision while on customer sites and in the Masaba manufacturing facilities
- Must be coachable, able to take direction, take initiative and follow through to completion
- Must be willing to learn and improve skill level for future advancement
- Attention to detail and conscientious nature
- Strong sense of urgency along with customer service and verbal communication skills
- Strong mechanical, electrical, and hydraulics system reasoning skills
- Good judgment and strong critical thinking skills
- Valid driver’s license with good driving record
- Must be able to obtain and maintain a passport
- Must be able to obtain and maintain MSHA certification
- Ability to work independently and with self-motivation
- Must be able to communicate clearly in English
- Ability to work standing on hard surface (e.g. concrete) for long periods of time in hot or cold environment
- Must be able to read and interpret basic electrical, mechanical, and hydraulic blueprints
- Must be able to perform basic shop math functions and use standard measuring devices
- Ability to work with hand tools
- Ability to work at heights including utilizing ladders and manlifts
- Ability of hands to grasp and manipulate small objects/tools
- Lift and carry up to fifty pounds and crawl in tight spaces
- Ability to work at high elevation
- Computer application literacy including Microsoft Office Suite (Word, Excell, etc.) and ability to learn internal business system
Salary : $28 - $42