What are the responsibilities and job description for the Order Fulfillment / Customer Service position at Marzi Sink Factory?
Job Summary
Family owned and operated ceramic sink manufacturing business is seeking a detail-oriented and organized Customer Service/Data Entry professional to join our team. In this role, you will be responsible for managing customer inquiries via phone and email, processing data efficiently, and ensuring accurate record-keeping. The ideal candidate will possess strong customer service stills along with computer skills, have experience with data entry, basic administrative skills and most important, ability to effectively communicate with clients and other team members.
Looking for someone to fill part time position, M-F 9am to 1pm
Responsibilities
- Respond to customer inquiries via phone, email, or in-person with professionalism and courtesy.
- Perform order entry tasks accurately, including but not limited to order entry, tracking, shipping, billing and use of custom data base for our product.
- Maintain and update databases, ensuring all information is current and accurate.
- Utilize data management programs, QuickBooks, Excel and other Microsoft programs
- Assist with clerical duties such as filing documents and organizing records.
- Support administrative functions when needed.
- Collaborate with team members to improve processes and enhance customer satisfaction.
Requirements
- Proficient computer skills with a high attention to detail.
- Familiarity with database systems is preferred.
- Strong typing skills with attention to detail for accurate data input.
- Previous office experience is desirable, including clerical tasks and organizational skills.
- Basic math skills for handling numerical data effectively.
- Ability to manage multiple tasks efficiently while maintaining a high level of accuracy.
- Excellent communication skills to interact effectively with customers and team members.
If you are a motivated individual looking to contribute to our team while developing your skills in customer service and data management, we encourage you to call or email us right away.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 20 – 25 per week
Benefits:
- On-the-job training
Work Location: In person
Salary : $18 - $20