What are the responsibilities and job description for the Call Center Representative position at Maryland Primary Care Physicians?
Job Title: Call Center Representative
General Summary of Duties: Provide a variety of duties, including, but not limited to, patient scheduling, receiving calls, patient check-in/out, taking messages, verifying insurance information, entering charges and patient information into the EMR system, and answering patient questions.
Supervision Received: Report to Practice Manager or Call Center Supervisor
Supervision Exercised: None
Typical Physical Demands: Requires sitting, some standing, stooping, and stretching. Occasionally may lift up to 30 pounds. Requires sufficient hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.
Typical Working Conditions: Work is performed in an office environment. Involves contact with staff, patients, and visitors.
Primary Duties/Responsibilities Include but is not Limited to:
- Direct patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection.
- Broad knowledge of front office practices and procedures, including the Company’s Electronic Medical Records system (EMR).
- Broad understanding of insurance practices and procedures.
- Assist with billing related issues.
- Ensure compliance with regulations and standards of performance for quality care.
- Answer telephones and assist with patient check-in/check-out, as needed.
- Direct patient requests or questions to the appropriate provider.
- Schedule appointments.
- Provide assistance to other office staff as needed.
- Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
- Maintain patient confidentiality
- Perform related work and other duties as required.
Performance Requirements: Knowledge, Skills, and Abilities: In depth knowledge of medical office practices and procedures, including billing practices and procedures, patient record management.
Education: High school diploma.
Experience:
- Three to five years related call center or front office medical experience.
- Broad understanding of ICD-9 and CPT coding practices.
- Proficiency in the use and application of personal computers and related software.
- Broad understanding of insurance practices and procedures.
- Broad understanding of medical terminology.
Certifications/License: None
Alternative to Minimum Qualifications: None
MMR and Flu vaccinations required (unless approved for a Medical or Religious exemption)
PPD
Background and Drug Screening required
Salary : $17 - $22