What are the responsibilities and job description for the Call Center Representative position at Education Affiliates?
Represents and provides information about the EA schools to prospective students via the telephone.
Essential Duties and Responsibilities:
- Transfers phone calls to appropriate campus
- Provides information about campuses
- Provides a professional company image through phone interaction
- Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
- Organizes workflow to meet departmental goals
- Meets all quality standards
- Regular and reliable attendance
Skills/Competencies/Qualifications:
- High School Diploma or GED
- Basic PC skills with capability to learn customer service applications
- Persuasive communication skills
- Typing 20-25 wpm
- Previous call center / customer service experience preferred
- Record of achievement illustrating strong goal orientation
- Display of highest levels of integrity and intelligence
- Ability to multi-task and to succeed within strict deadlines
- Strong detail orientation and capability to be highly organized
- Proven ability to interact effectively with prospective students