Practice Manager

Company Description:

Maryland Primary Care Physicians, LLC (MPCP) is an independent, physician-owned network committed to providing patient-centered care with a focus on quality and excellence. MPCP is comprised of approximately 100 board certified providers across 10 locations and servicing 130,000 patients. MPCP’s operations and financial management are performed by Physicians Management Group, LLC (PMG).

Department: Glen Burnie Maryland Primary Care Physicians
Reports To: Clinical Director and Director of Operations, PMG

Position Type: Full-time / 40
FLSA Status: Exempt Location: 7711 Quarterfield Road Glen Burnie, Md 21061

Position Summary:

The Practice Manager is responsible for assisting the Clinical Director in the daily clinical operations of the practice with an emphasis on managing clinical staff including budget management, scheduling, safety, environment of care, maintain adequate clinical supply levels and the hiring, supervision, staffing, evaluation and discipline of the practice. This position assists with tasks to comply with various pay for performance programs such as value-based care and population health to support our patient center mission.

Key Responsibilities:

• Work with Administration to help establish/implement goals, objectives, policies, procedures, and systems for the site.
• Responsible for the prompt implementation of any change in office policy as determined by Administration.
• Oversee utilization of the EMR system at the site and possess a working knowledge of the EMR and PM systems.
• Participate in the development and implementation of practice budgets; and monitor and control practice expenses within the established budget.
• Review and monitor monthly financial statements.
• Oversee the patient billing process and have a working knowledge of coding.
• Prepare daily bank receipts and deposits. Verify and sign off on close of day receipts and deposits and submit to Finance.
• Select, train/orient, and supervise office staff. Responsible for staff work assignments and daily actions.
• Evaluate staff performance and recommend merit increases, promotions, and disciplinary actions.
• Conduct regular meetings with office staff, providers, and Clinical Director.
• Maintain related personnel information and inform HR of employee status changes.
• Ensure compliance with OSHA, HIPAA, fire safety, and lab regulations and standards.
• Understanding of site office lease and appropriate contacts.
• Organize and maintain proper utilization of all available space; liaison with any maintenance, cleaning, and/or landscaping crews.
• Serve as liaison among the practice, Administration, and external agencies.
• Work with medical staff to ensure that quality patient care and services are provided.
• Other duties as assigned.

Qualifications:

Education & Licensure:

• Completion of High School is required. Preferred graduation from a licensed practical nursing program (LPN) or graduation from an accredited Medical Assistant Program. Five or more years of specific applicable MA experience may be substituted for formal training program provided eligibility for Medical Assistant Certification/Registration exam. Some college or continuing education courses are preferred.
• Valid LPN license in the State of Maryland or successful completion of the Medical Assistant Certification Exam. A Certified Medical Assistant requires successful completion of the CMA, RMA, NCMA or NRCMA, Medical Assistant Certification, exam within 3 months of hire.

Experience:

• Two years of healthcare management experience with direct supervision of staff is required. Two years’ experience must be in an ambulatory care setting. Must demonstrate a record of increasing job responsibility linked to accomplishments in health care management.
• Experience working in value-based care models or population health environments is a plus.

Skills:

• Effective communication and collaboration skills within interprofessional teams.
• Proficient in electronic health records and population health tools (e.g., Epic, Care Management Platforms).
• Data-driven with the ability to identify trends, measure outcomes, and drive quality improvement.

Work Environment:

• Outpatient practice setting.

MMR and Flu vaccinations required (unless approved for a Medical or Religious exemption)

PPD

Background and Drug Screening required