Receptionist Supervisor

Mary Wade is seeking an experienced Receptionist Supervisor to receives and directs callers to appropriate destination, performs clerical functions independently and proactively and maintains a high level of security for the building.

Schedule: Monday to Friday: 8:00 am to 4:00 pm. Ability to come in early, stay later or weekends when needed when there are callouts and coverage cannot be found.

Hourly Rates Ranges: $20.00 to $23.00 (commensurate with experience) 

Qualifications:

• Previous supervisory experience and/or knowledge of the senior retirement community or healthcare setting  is required
• Ability to analyze information, solve problems, and make sound decisions
• Sensitivity to the needs of the elderly in a healthcare setting.
• Ability to perform repetitive tasks.
• Typing skills and computer knowledge.
• Prior MS Office experience, including Word and Excel.
• Compiles with and promotes all rules regarding residents’ rights.
• Demonstrates cooperation and teamwork with peers and other departments.
• Contributes to meeting the fluctuating staffing needs of the department as evidenced by flexibility in own assignments and work schedules.
• Attends all mandatory education and in-service programs as indicated by attendance records.
• Engages in positive customer service interaction with residents, families and visitors.
• Takes ownership of an error in delivery of service and works to correct the problem.
• Displays good attendance and is punctual.

At Mary Wade you will experience a high quality professional culture focused on resident needs. We strive to deliver the highest quality clinical care with deep compassion and empathy for our residents in the Adult Day  Center, Residential Care Home, Long term care and Short term rehab. If you find meaning working in direct care in a medical setting, working in our skilled nursing facility may be for you.

Due to excellent patient to aide ratios, we take the time to talk with, and listen to, those we care for and do whatever it takes to get the job done. Our goal is to create moments of joy as often as possible. Listening to understand, demonstrating kindness, concern and tender loving care are part of our core practices. Stringent infection control guidelines are followed to ensure resident and employee safety.

eld accountable to these standards.

We have 94 beds, 3 shifts, every other weekend rotations and shift differentials. Additional training and support is always available.

Our resident population is primarily seniors with varying levels of acuity.  

For over 150 years we have been serving the Greater New Haven senior community. We are a mission focused non-profit, governed by a Board of Trustees. Visit www.marywade.org to see our gorgeous campus and learn more about our services and history.

Responsibilities:

• Communicates with and educates Security and Front Desk Staff on changes to work flow; special tasks and other important information
• Answer telephone; deliver messages to residents, etc., as necessary.
• Welcomes all visitors; ensures use of Accushield for visitor registration including nametag printing; ensures visitors wear nametag; ensures adherence to covid infection control practices upon entering the building.
• Ensures the accuracy of resident data in Accushield on a daily basis; reports any system or software issues to Vice President of Mary Wade Healthcare  immediately.
• Oversees the inflow, outflow, and internal delivery of mail for staff and residents
• Receives packages; ensures packages are delivered to appropriate person/department
• Deliver mail, flowers, etc., to residents as necessary.
• Ensure that visitors feel welcome by directing them to resident rooms, office areas, etc., as necessary.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment in the lobby at all times.
• Answers phone in a timely manner; directs calls, assists callers, provides information.
• Directs all lobby traffic, i.e. residents returning, EMTs picking up residents, guests arriving for meetings; vendors and contract workers, residents assembling for out trips.
• Provides administrative support to department heads and Clinical Administrative Assistant as needed.

What you can expect at Mary Wade?

• Highly skilled leadership that coach you to grow your skills and knowledge
• Fair-minded management that wants to see you succeed
• Excellent orientation, on-boarding and continuous skill development
• Open door culture – speak to leadership anytime
• A clean, safe work environment - we are proud of our safety record!
• A reputation you can be proud to represent - we deliver the highest quality medical services!

We’re proud to offer health plans through Cigna a leading health insurer with award-winning customer service and in-person help around the state. Cigna has an extensive network of providers delivering high-quality care (state, regional, and national coverage), and 100% of Connecticut hospitals are in-network. 

Affordable healthcare! Pay only 12 to 18 percent of the monthly premium with Mary Wade covering the majority of the Cigna health insurance premium. Dental and Vision are also offered at very low rates.

Life struggles causing stress? We understand that mental health support is a priority in the healthcare industry which is why we provide our Employee Assistance Program at no cost. Get support immediately and long term with 24/7 access to practitioners. Many other wellness services also available. 

Want to get a degree or earn job related credentials? Our Tuition Reimbursement benefit helps cover the costs. 

• Secure your future with our 403b Retirement Plan. Save with our 50% matching dollar program.
• Work in a facility known for cleanliness, friendliness and delicious food.
• Be on a team known for excellent care and high nursing standards.
• Employee Assisted Housing Program for purchase of home in Fair Haven
• Weekly Payroll
• Beautiful garden for outdoor lunch and breaks
• Benefit partners offering identity theft protection, prepaid legal services, AFLAC, Verizon discounts
• Free parking on-site and located near New Haven Bus Line

EEO/AA

Salary : $20 - $23