What are the responsibilities and job description for the Follow Up Representative - Must be Local (2401) position at Mary Rutan Health?
Job Summary -
Completing collection and A/R Follow-up activities for third party payors, governmental organizations, and individual patients and maintaining quality and productivity requirements as outlined in the position performance expectations. In addition to other duties as assigned. The role does provide the option to work from home as long as the employee is not on probation and can comply with necessary network requirements. Once approved to work remotely, there will be a requirement to be onsite once per week to tend to any responsibilities that cannot be completed remotely, as determined by the discretion of the department manager. Productivity metrics must be met while working remotely or the employee may be asked to return to work onsite. This representative reports to the Manager of Reimbursement Management.
Regulatory Requirements
- MINIMUM EDUCATION REQUIRED: High School graduate or GED.
- MINIMUM EXPERIENCE REQUIRED: At least one (1) year of related healthcare Revenue Cycle experience, preferably within a billing role or related function.
- ADDITIONAL PREFERRED QUALIFICATIONS: At least two (2) years of previous related healthcare Revenue Cycle experience, preferably within a billing role or related function. Experience with Meditech EMR preferred.
Language Skills
- Ability to communicate in English, both verbally and in writing.
- Additional languages preferred.
- Excellent interpersonal skills.
Skills
- Familiarity working with third party contracts and payment rules.
- Understanding of medical and insurance terminology.
- Clear understanding of the impact A/R Follow-up has on Revenue Cycle operations and financial performance.
- Excellent written, verbal communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment.
- Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality.
- A demonstrated ability to use PC based office productivity tools (e.g. Microsoft Outlook, Microsoft Excel) as necessary; general computer skills necessary to work effectively in an office environment.