Wakasakura (Irvine)_DSOD Associate – Front Floor

Essential Duties:

• Ensuring the store is neat, clean, and presentable is the responsibility of all employees in our company.
• Provide proper customer service as per the company’s expectations, which are defined in the company’s mission .
• Fulfill the task list and follow the schedule requirements in a timely and accurate manner all the time.
• Welcome guests with a warm and friendly demeanor.
• Communicate with any specials or promotions.
• Explain menu items, ingredients, and preparation methods to guests, and ask if a guest has any food allergies to the particular ingredients and accommodate their needs.
• Take accurate food and beverage orders from guests and enter them into the POS system.
• Prepare and serve beverages and alcoholic beverages.
• Make recommendations based on guests' preferences and dietary restrictions.
• Answer any questions regarding the menu, ingredients, including allergies, or special requests.
• Coordinate with the kitchen staff to ensure that all tables’ orders are prepared and delivered on time and together.
• Touch base with guests during their meals to ensure satisfaction and address requests/concerns.
• Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
• Provide attentive and personalized service, anticipating guests' needs.
• Handle guest complaints or concerns professionally and bring issues to management when necessary.
• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.
• Present bills to guests and handle payment transactions accurately and quickly.
• Communicate effectively with team members to facilitate a positive working environment.
• Assist colleagues during busy periods or when needed.
• Participate in pre-shift meetings and training sessions as required.
• Other signed tasks are assigned as needed.