Front Desk Associate

DESCRIPTION

Urban Workshop is looking for an organized, sharp, and engaging front desk associate to be the first face members, students, and visitors see. This is a part-time role for someone who likes people and takes pride in keeping things running smoothly.

You're the hub of the building: greeting visitors, giving tours, checking students into class, signing up new members, taking payments, and answering the phone. That means fielding questions about everything we do, from the woodshop and metal shop to lasers, CNC, and 3D printing. You don't need to run the machines, but you do need to know what they are, who they're for, and which class gets someone started. An interest in making and a willingness to keep learning matter more here than any specific background.

You'll be joining a community of working professionals, retired tradespeople, and lifelong hobbyists who are here because they love to build. A complimentary membership is included, use the shop for your own projects whenever you're off the clock.

REQUIREMENTS

The ideal candidate will have customer service or front desk experience, strong interpersonal skills, and the ability to stay calm and organized when the lobby is busy and the phone is ringing. Shifts are scheduled in advance and include some evenings and weekends, when our classes run.

• Prior experience in customer service, retail, hospitality, reception, or a similar front-facing role
• Comfortable with computers, point of sale systems, email, and learning new software quickly
• Clear, friendly phone and email communication
• Able to explain memberships, class options, and pricing accurately and without pressure
• Willingness to learn our shop areas, equipment, and class offerings well enough to guide people to the right starting point
• Familiarity with scheduling or membership platforms is a plus
• Must present a professional image, be courteous and organized, and reliable
• Start and end shifts on time
• Inform the shop or management team of any facility, equipment, or documentation issues

FRONT DESK RESPONSIBILITIES

• Open or close the front desk on time and fully prepared for the day
• Greet every member and visitor, answer questions, and give facility tours to prospective members
• Check students into classes, process memberships and payments, and keep records accurate
• Answer phones and respond to email and web inquiries promptly
• Enforce Urban Workshop sign-in, waiver, safety, and badge policies with zero shortcuts
• Keep the lobby, front desk, and common areas clean, stocked, and presentable for the next shift
• Coordinate with instructors and shop staff on class schedules, room readiness, and student needs
• Inspire and encourage Urban Workshop members, students, and each other
• Promote Urban Workshop classes, memberships, special offers, and up-sells

COMPENSATION AND PERKS

• $20-22/hr. DOE
• Complimentary Urban Workshop membership: full access to our 30,000 sq ft facility and all shop areas during open hours, so you can work on your own projects between shifts
• Extensive training, including access to our classes and equipment orientations
• The opportunity to work alongside an amazing group of peers and Members

Send your resume and a short note about why this role interests you to info@urbanworkshop.net

Pay: $20.00 - $22.00 per hour

Work Location: In person

Salary : $20 - $22