What are the responsibilities and job description for the Wakasakura (Gardena)_DSOD Associate – Front Floor position at Marukai Corporation?
Essential Duties:
- Ensuring the store is neat, clean, and presentable is the responsibility of all employees in our company.
- Provide proper customer service as per the company’s expectations, which are defined in the company’s mission
. - Fulfill the task list and follow the schedule requirements in a timely and accurate manner all the time.
- Welcome guests with a warm and friendly demeanor.
- Communicate with any specials or promotions.
- Explain menu items, ingredients, and preparation methods to guests, and ask if a guest has any food allergies to the particular ingredients and accommodate their needs.
- Take accurate food and beverage orders from guests and enter them into the POS system.
- Prepare and serve beverages and alcoholic beverages.
- Make recommendations based on guests' preferences and dietary restrictions.
- Answer any questions regarding the menu, ingredients, including allergies, or special requests.
- Coordinate with the kitchen staff to ensure that all tables’ orders are prepared and delivered on time and together.
- Touch base with guests during their meals to ensure satisfaction and address requests/concerns.
- Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
- Provide attentive and personalized service, anticipating guests' needs.
- Handle guest complaints or concerns professionally and bring issues to management when necessary.
- Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.
- Present bills to guests and handle payment transactions accurately and quickly.
- Communicate effectively with team members to facilitate a positive working environment.
- Assist colleagues during busy periods or when needed.
- Participate in pre-shift meetings and training sessions as required.
- Other signed tasks are assigned as needed.