Customer Service Representative

Job Summary: Works to provide a high level of customer service for an organization

Required Education and Experience:

• Community College courses in Logistics or Business Administration is an asset
• Minimum of 2 -3 years of experience in similar position, in a manufacturing environment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint etc.); knowledge of CMS is an asset
• Excellent English communication skills (oral and written)
• Strong organizational skills and procedural knowledge
• Knowledge of Applicable Customer Portals and System
• Time Management

Essential Functions:

• Perform Customer systems checks as required.
• Answer shortage tickets and communicate changes to the team
• Create sales orders in CMS and maintain pricing on sales orders
• Maintain Customer records in CMS
• Main point of contact for the Customer
• Verify customer releases and receipt of all incoming EDI transmissions
• Resolve 830 & 862 CUM discrepancies and reconcile CUMS
• Communicate with customers as required to resolve release discrepancies
• Verify ASN's as required
• Provide Bill of Lading numbers to Shipper/Receiver and packaging requirements as required
• Print out bill of lading numbers
• File releases
• Make adjustments to daily ship #'s as required
• Maintain dunnage spreadsheets as required
• Enter manual releases
• Abide by all Company polices including, but not limited to the following: Health and Safety, Quality and Environmental Systems, Human Resources policies, and the Martinrea Employee Handbook

Work Environment:

• 99% Office environment, 1% Plant Floor (PPE required)

Health and Safety:

• Must work in accordance with Health and Safety regulations, Company and plant rules, policies and procedures
• Must use or wear Personal Protective Equipment and certain clothing as required by the Company

Other Duties:

• This job description is not designed to contain a comprehensive list of duties and responsibilities required for this job. Duties and responsibilities may change at any time with or without notice

Disclaimer:

This job description does not constitute a contract of employment. The Company may exercise its employment at will right at any time