What are the responsibilities and job description for the Account Services Coordinator position at Martin Marietta?
Description
We are seeking a detail-oriented and customer-focused Account Services Coordinator (ASC) to join our team in Raleigh, NC. Reporting to the Manager, this role requires the ability to manage a high volume of calls and emails while maintaining accuracy, professionalism, and responsiveness. The ideal candidate is adaptable, resourceful, and able to quickly shift focus to address urgent or unexpected issues.
The ASC also serves as a key contributor in identifying trends, recurring issues, and other insights to support meetings, process improvements, and organizational initiatives.
Responsibilities
At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.
In return, we offer a highly competitive benefits package, including:
We are seeking a detail-oriented and customer-focused Account Services Coordinator (ASC) to join our team in Raleigh, NC. Reporting to the Manager, this role requires the ability to manage a high volume of calls and emails while maintaining accuracy, professionalism, and responsiveness. The ideal candidate is adaptable, resourceful, and able to quickly shift focus to address urgent or unexpected issues.
The ASC also serves as a key contributor in identifying trends, recurring issues, and other insights to support meetings, process improvements, and organizational initiatives.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone and email.
- Process orders, returns, and credits accurately and efficiently.
- Troubleshoot and resolve customer issues and complaints to ensure satisfaction.
- Collaborate with cross-functional teams (e.g., Sales, Finance) to resolve customer concerns.
- Provide feedback to management on recurring issues, patterns, and customer trends.
- Build and maintain strong customer relationships through clear, empathetic communication.
- Meet or exceed established KPIs and performance goals.
- 3 years of experience in an Account Services or Customer Support role; knowledge of manufacturing processes—warehouse, shipping, logistics, etc.—is a plus.
- Self-starter with the ability to learn quickly and work independently with minimal supervision.
- Intermediate to advanced proficiency in Microsoft Excel; experience with JD Edwards is desirable.
- Ability to thrive in a fast-paced environment and meet tight deadlines.
- Openness to change and commitment to continuous learning.
- Strong critical thinking and problem-solving skills with the ability to analyze and resolve challenges creatively and effectively.
- Exceptional written and verbal communication skills; able to communicate courteously and clearly with customers and internal teams.
- Willingness to “roll up your sleeves” and work collaboratively in a hands-on capacity.
At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.
In return, we offer a highly competitive benefits package, including:
- Medical
- Prescription Drug
- Dental
- Vision
- Health Care Reimbursement Account
- Dependent Care Reimbursement Account
- Wellness Programs
- Employee Assistance Plan
- Paid Holidays and Vacation
- 401(k) with Company matching
- Pension
- Salary Continuation – Short-Term Disability
- Long-Term Disability Options
- Employee Life Insurance
- Spouse & Dependent Life Insurance
- Business Travel Accident Insurance
- Direct Deposit Payroll
- Educational/Tuition Assistance Plan
- College Scholarship Program – for dependent children
- Matching Gift Program
- New Auto Purchase Discount Plans