Receptionist

Job Title: Receptionist

Reports to: Reception Team Manager

FLSA Status: Non-Exempt

Summary:

Martin Law is seeking a compassionate, team oriented, customer service focused Receptionist with both front desk and high call volume handling experience to cohesively and personally work with the Martin Law reception team take approximately 100 out of 500 calls per day.

We are an equal opportunity employer that warmly welcomes all hardworking, client focused and dedicated team contributors. Apply and you’ll see for yourself.

We are seeking full time in-person coverage (Monday - Friday 9a - 5p) and are actively interviewing.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answer all incoming calls in a friendly, compassionate and efficient manner.
• Direct all incoming calls to the appropriate employee or team after looking up client information in our database.
• Greet and direct clients as they enter our reception area.
• Type Memos, correspondence, reports, and other documents
• Open and close our front reception area.
• Perform a variety of clerical duties

Other Responsibilities:

• File faxes into team bins
• Scan discovery packets
• Prepare files for upcoming court cases.
• Stock the mail room and reception area
• Perform special projects as directed as needed

Competencies:

• To perform the job successfully, an individual should demonstrate the following competencies:
• Must possess the ability to multi-task, prioritize, handle a fast-paced environment, and manage workload with a positive attitude and minimal supervision.
• Sound business acumen regarding administrative and clerical procedures and systems such as Microsoft Office.
• Strong written and verbal communication skills coupled with attention to detail.
• Possesses sound judgment and is decisive.
• Legal experience (preferred)

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School Diploma required or GED.
• One year of related experience preferably in a business services environment.

Language Skills:

• Ability to type basic business correspondence and with accurate grammar and punctuation.
• Ability to speak professionally, compassionately and articulately to clients.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet (navigate and browse), Basic Knowledge of Microsoft Office, and Case Management software is preferred but not required. Basic typing skills are required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for long periods of time.
• Ability to type quickly and efficiently.
• Ability to work on and look at a computer screen for long periods of time.
• Ability to talk into a phone/headset for long periods of time.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Have you have reviewed and are you ok with the posted salary range? Yes or No?
• Please confirm you are available to work in the office 5 days per week from 9am to 5pm.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $35,000 - $45,000