What are the responsibilities and job description for the Automotive Service Advisor/ Service Writer position at Martin Honda Kia Mazda?
*EXPERIENCED SERVICE WRITER / SERVICE ADVISOR
Martin Honda of Newark, DE is looking to hire an experienced Honda service advisor.
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Job Description
- Interact with customers, listen to their questions and concerns, reviewing their account information for accuracy, generate descriptive repair orders
- Educate clients about factory and dealer service recommendations
- Updating customers on the progress of their vehicles
- Providing accurate estimates and approvals and final billing invoices
- Reviewing paperwork with customers and provide a detailed exit interview
- Manage and resolve any customer grievances
Job Requirements:
- Minimum of 2 years of experience as an automotive Honda Service Advisor
- Must demonstrate a proven track record of consistently achieving high Customer Satisfaction Index (CSI) scores and strong sales performance
- Hold a valid driver’s license
- Must be team oriented, flexible and focused on maintaining a high level of customer service
- Must possess excellent communication skills
- Working with technicians to serve as a liaison between customers and our organization
- Adequate computer and typing skills
- Must be willing to submit to a background check and drug screen
Our Dealership's Commitment To You:
· Competitive Pay Plan
· Full Heath Benefits
· 401(k)
· 5 Day Work Week
· Paid Vacations, Sick days, and Holidays
· Uniforms supplied
· Weekly Pay (includes commission)
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Newark, DE 19711 (Required)
Ability to Relocate:
- Newark, DE 19711: Relocate before starting work (Required)
Work Location: In person
Salary : $100,000