What are the responsibilities and job description for the Automotive Service Advisor/ Service Writer position at Martin Honda Kia Mazda?
Experienced Service Advisor / Service Writer
Martin Honda, Mazda & Kia – Newark, DE
Martin Honda, Mazda & Kia are seeking experienced Service Advisors to join our service teams. We’re looking for customer-focused professionals with strong communication skills, proven sales records, and a commitment to delivering an excellent service experience.
Responsibilities
- Greet customers, listen to their concerns, verify customer and vehicle information, and prepare clear, detailed repair orders.
- Review vehicle service history and explain recommended maintenance and repair needs.
- Provide accurate estimates and obtain customer authorization before work begins.
- Coordinate with technicians and keep customers informed about repair progress, costs, and expected completion times.
- Review completed repairs and final invoices with customers, answer questions, and explain future maintenance needs.
- Address customer concerns promptly and professionally.
- Maintain accurate records and support an organized, efficient service process.
Qualifications
- At least two years of automotive Service Advisor experience.
- Proven track record of strong sales performance and consistently high Customer Satisfaction Index (CSI) scores.
- Excellent communication, organization, and follow-up skills.
- A team-oriented, flexible approach and a strong commitment to customer service.
- Proficiency with computers and accurate typing skills.
- Valid driver’s license.
- Willingness to undergo a background check and drug screening.
What We Offer
- Competitive pay plan
- Weekly pay, including commissions
- Comprehensive health benefits
- 401(k) plan
- Five-day workweek
- Paid vacation, sick days, and holidays
- Company-supplied uniforms
Apply Today
Click Apply Now and complete the application to be considered for an interview with Martin Dealerships.
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Newark, DE 19711 (Required)
Ability to Relocate:
- Newark, DE 19711: Relocate before starting work (Required)
Work Location: In person
Salary : $100,000