Lead Development Officer

Director of Stewardship and Donor Relations

USC Marshall School of Business

Department: External Relations

The Director of Stewardship and Donor Relations provides strategic leadership and oversight for stewardship, donor engagement, and impact communications in support of the philanthropic priorities of USC Marshall and USC Leventhal. The director oversees the schools’ scholarship stewardship efforts, ensuring alignment with school priorities, donor intent, and University policies, while clearly and thoughtfully communicating the impact of giving. The role leads the development and execution of stewardship strategies, communications, and meaningful engagement opportunities that strengthen donor relationships and support fundraising objectives. Working collaboratively with school leadership, program administrators, and University Advancement colleagues, the director plays an integral role in advancing initiatives that inspire sustained and increased philanthropic support for the Marshall and Leventhal community.

Major Duties:

• Serve as a leader and ambassador for stewardship and donor relations across Marshall and Leventhal.
• Lead, administer, and provide strategic direction and oversight for the Marshall and Leventhal scholarship programs, including:
  • Ensuring donor funded scholarships are administered in alignment with donor intent, University policies, and school priorities.
  • Partnering with finance and campus colleagues to ensure accurate allocation, use, and reporting of scholarship funds.
  • Overseeing compliance, data integrity, documentation, and communications related to scholarship awards.
  • Strengthening connections between donors or donor representatives and scholarship beneficiaries.
  • Advancing strategies to increase the impact and sustainability of donor funded scholarships.
• Manage a portfolio of key donors and develop high level engagement strategies that strengthen relationships across all giving levels.
• Lead the development of personalized donor and stewardship strategies in partnership with development officers, including comprehensive stewardship plans, tailored communications, and meaningful engagement opportunities.
• Oversee stewardship systems, reporting, and data practices; analyze outcomes and provide recommendations to improve donor retention, measure impact, and enhance the donor experience.
• Direct the creation and execution of donor events and experiences, providing strategic oversight of planning, budgeting, logistics, and vendor coordination.
• Oversee stewardship related gift agreements, scholarships, endowed funds, chairs, professorships, awards, and donor acknowledgments in accordance with University, school, and departmental policies.
• Provide strategic support for the Scholarship Ambassador Program, including guidance and coordination of the recruitment, selection, training, and engagement of students.
• Collaborate with University Advancement, Major Gifts, the Marshall Fund, corporate and foundation relations, administrators, faculty, and other partners to ensure cohesive and effective stewardship of donor relationships and funds.
• Serve as a subject matter expert and advisor on stewardship best practices, donor relations, and scholarship administration.
• Supervise the Assistant Director of Stewardship and Donor Relations, provide leadership, guidance, and performance oversight.
• Represent the Stewardship and Donor Relations function at meetings, events, and conferences, contributing to continuous improvement across Marshall and Leventhal.
• Perform other duties as assigned in support of the school’s strategic and philanthropic priorities.
   

Preferred Qualifications

• Master’s degree in business administration, nonprofit management, philanthropy, or a related field.
• Minimum of three years of progressive experience in fundraising, donor stewardship, or advancement within higher education, healthcare, or a comparable complex institution.
• Demonstrated success supporting major gift and annual giving efforts, preferably in a higher‑education environment.
• At least one year of leadership experience, including supervision of staff, volunteers, or donor services functions.
• Working knowledge of federal, state, and institutional financial aid and scholarship administration, including support for military‑ and veteran‑affiliated students.
• Proven experience planning and executing large‑ and small‑scale donor events, including logistics and cross‑functional coordination.
• Exceptional written and verbal communication skills, with the ability to communicate professionally, persuasively, and with sensitivity to donor and stakeholder concerns.
• Strong interpersonal and relationship‑building skills, with demonstrated success collaborating across departments and with external partners.
• Ability to engage and motivate diverse audiences, including donors, faculty, staff, students, and volunteers.
• Collegial, diplomatic, and service‑oriented approach, with adaptability and responsiveness in a fast‑paced environment.
• Outstanding organizational skills, attention to detail, and consistent follow‑through; ability to manage multiple priorities simultaneously.
• Demonstrated initiative and ability to work independently while involving supervisors and key stakeholders appropriately.
• Comfort working with large data sets, including experience with data collection, analysis, and reporting.
• Experience using advancement‑related technologies, such as constituent databases (e.g., Salesforce), scholarship management platforms (e.g., Scholarship Universe), publishing and design tools (e.g., Adobe InDesign, Canva), survey tools (e.g., Qualtrics), email and digital engagement tools (e.g., Marketing Cloud, ThankView), and event management platforms (e.g., ESVP).
• Creative and strategic mindset, with experience in storytelling, multimedia, design, or video content to support donor engagement.
• Demonstrated interest in and commitment to higher education, with enthusiasm for business school and student‑centered environments.

Anticipated Hiring Range

The annual base salary range for this position is $130,000 - $148,831.35 - $172,988.21 When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Required Documents and Additional Information

• Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
• Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions*; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

Why join the USC Marshall School of Business?

The USC Marshall School of Business is ideally positioned to address the challenges of a rapidly changing business environment and is ranked as one of the country’s top schools for accounting, finance, marketing, consulting, entrepreneurship and international business studies.

USC Marshall builds on the unique opportunities that stem from its Los Angeles location on the Pacific Rim, its interdisciplinary and impactful research, the momentum generated by the University of Southern California, and the unparalleled engagement of the Trojan Alumni Family. With ready access to industries defining the new business frontier, including bio-technology, life sciences, media, entertainment, communications and healthcare, this vast network offers USC Marshall graduates exceptionally strong support for success in the global marketplace.

For more information on the USC Marshall School of Business, visit: www.marshall.usc.edu.

Salary : $130,000 - $148,831