What are the responsibilities and job description for the Senior Director, Distribution Operations position at Marshall Retail Group?
Join our Distribution Center and be the driving force for our store’s merchandise!
As the Senior Director of Distribution Operations, you will be lead our national distribution network functions. This role is responsible for the strategic direction, leadership, and performance of our distribution centers (DCs), third-party logistics (3PL) partners, and transportation providers across the U.S. and Canada. The ideal candidate will be a proven supply chain leader with experience in high-volume, multi-site retail logistics, focused on efficiency, accuracy, service, and cost optimization.
Location: Distribution Center, 3755 W Sunset Road, Suite A, Las Vegas, NV 89118
Schedule: Monday - Friday, 40-50 hours a week, weekends as needed
Travel: Up to 50% travel across U.S. and Canada for site visits and partner engagement.
Pay: $180,000 - 200,000
Benefits:
- Employee Discount
- Employer-Paid Life Insurance
- Disability Insurance
- Medical, Dental, and Vision Insurance
- Paid Parental Leave
- Paid Time Off
- 401(k) with company match
Job Responsibilities
Leadership & Strategy
- Develop and execute a North American distribution strategy that supports WHSmith’s rapid growth and multi-channel retail model.
- Lead and mentor regional 3PL coordinators and site-level DC managers.
- Drive a culture of safety, performance, continuous improvement, and accountability.
Distribution Operations
- Oversee operations across company-operated and 3PL distribution centers, ensuring service-level compliance, inventory accuracy, and labor efficiency.
- Set and deliver productivity KPIs (e.g., units/hour, order accuracy, fill rate) and monitor site-level performance.
- Manage 3PL contract performance to ensure KPIs are measured and adhered to
- Ensure compliance with FDA, OSHA, and other regulatory standards for facilities and materials handling.
Transportation & Logistics
- Work closely with Transportation leadership to deliver efficiencies for inbound and outbound transportation strategy and execution, including parcel, LTL, FTL, and Final Mile service
- Partner in 3PL contract negotiation; ensure delivery SLAs are met and costs are controlled.
Cost Management & Optimization
- Develop and manage operating budgets for National and 3PL Distribution network
- Identify cost-saving initiatives through continual improvement measures such as process redesign, strategic sourcing, and resource development
- Collaborate with Merchandise Planning, Replenishment and Finance to ensure alignment with business plans and forecast accuracy.
Technology & Systems
- Leverage WMS, TMS, and ERP platforms to streamline operations and improve visibility.
- Partner with IT to drive automation, improve tracking, and enable predictive analytics in supply chain operations.
Cross-Functional Collaboration
- Work closely with Merchandising, Store Operations, and Planning to align inventory flow and replenishment models.
- Lead cross-functional projects (e.g., new DC launches, ERP/WMS implementations, expansion planning).
Salary : $180,000 - $200,000
