What are the responsibilities and job description for the Retail Transformation Manager position at Marshall Retail Group?
The Retail Transformation Manager is responsible for driving operational excellence, training, and business transformation initiatives across North America. This role partners with field leadership and cross-functional teams to implement strategic projects, improve operational performance, and ensure execution consistency across multiple retail locations. The position also provides operational leadership support within assigned properties as needed.
Key Responsibilities
- Lead the deployment of operational and business transformation initiatives across retail locations.
- Develop and deliver training programs, playbooks, and coaching to field leaders and store teams.
- Partner with Operations, Finance, HR, and other business functions to drive sustainable improvements.
- Analyze business performance data and identify opportunities to improve sales, compliance, labor productivity, and customer experience.
- Support new store openings, remodels, and operational change initiatives.
- Coach and develop leaders to strengthen operational capabilities and execution.
- Identify and mitigate operational risks while ensuring compliance with company standards and regulatory requirements.
- Provide hands-on leadership support for underperforming locations, business transitions, and special projects.
Key Metrics
- On-time project completion rate.
- Store readiness sign-off for physical change and transformational programmed changes.
- Project Punch list closure rate within defined timeline.
- Transition effectiveness (store performance in first 90 days).