What are the responsibilities and job description for the Co-Manager position at Marshall Retail Group?
The Co-Manager supports the General Manager (GM) in overseeing the daily operations of one or more retail locations, with a strong focus on sales performance, key performance indicators (KPIs), team leadership, and operational excellence. This role ensures a high-energy, customer-focused sales environment, while maintaining store standards, financial controls, and inventory accuracy.
Job Responsibilities:
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Drive a strong sales culture by leading, coaching, and motivating the sales team to achieve and exceed KPI targets
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Oversee daily store operations, including opening and closing procedures, ensuring a smooth and efficient workflow
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Maintain accurate financial controls, store organization, and cleanliness, serving as a role model for operational excellence
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Provide performance input and coaching for Customer Service Associates (CSAs), Stock Associates, and Leads, ensuring reviews and feedback are conducted on time
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Collaborate with AGM Operations to assess merchandise performance, including sell-through rates, fit, and popularity trends, to inform inventory decisions
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Leverage store software systems, such as WebIM and Storeforce, to manage inventory, sales tracking, and reporting
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Ensure store compliance with policies, including safety, loss prevention, and company procedures
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Proactively identify and resolve operational challenges, including staffing needs, inventory issues, and customer concerns
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Support visual merchandising efforts, ensuring products are presented according to company standards
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Perform additional responsibilities as assigned by the General Manager