Operations Delivery Lead

Job Title

Operations Delivery Lead

Location

Albuquerque International Sunport (ABQ) - Albuquerque, NM 87106 US
Baltimore Washington Intl Airport (BWI) - Baltimore, MD 21240 US
Boston Logan Intl Airport (BOS) - Boston, MA US
Calgary International Airport (YYC) - Calgary, AB, CA
Cincinnati/N Kentucky Intl Airport (CVG) - Hebron, KY 41048 US
Cleveland Hopkins Intl Airport (CLE) - Cleveland, OH 44135 US
Dallas Fort Worth Intl Airport (DFW) - Dallas, TX 75261 US
Edmonton International Airport (YEG) - Alberta, AB CA
George Bush Intercontinental Airport (IAH) - Houston, TX 77032 US
Hartsfield-Jackson Atlanta Intl Airport (ATL) - Atlanta, GA 30320 US
Jacksonville Intl Airport (JAX) - Jacksonville, FL 32218 US
Las Vegas - Las Vegas, NV 89119 US (Primary)
Orlando Intl Airport (MCO) - Orlando, FL 32827 US
Palm Springs International Airport (PSP) - Palm Springs, CA 92262 US
Phoenix Sky Harbor Intl Airport (PHX) - Phoenix, AZ 85034 US
Raleigh Durham Intl Airport (RDU) - Morrisville, NC 27560 US
Sacramento International Airport (SMF) - Sacramento, CA 95837 US
Salt Lake City Intl Airport (SLC) - Salt Lake City, UT 84122 US
San Diego International Airport (SAN) - San Diego, CA 92101 US
Ted Stevens Anchorage Intl Airport (ANC) - Anchorage, AK 99502 US

Job Type

Full-time

Category

Operations

Education

Job Description

Job Summary

The Operations Delivery Lead provides an exceptional customer experience by encouraging the team to achieve sales goals and by leading and supporting store teams and daily store operations. The role supports Multi-Site Managers and store leaders in executing Company sales and operational strategies into clear, actionable direction for store teams. The Operations Delivery Lead promotes consistent execution of sales, merchandising, customer-service, and operational standards while providing hands-on support within assigned store locations.

Core Responsibilities

• Support Multi-Site Managers and store leaders to align priorities, communicate expectations, and drive consistent execution.
• Greet and assist customers while supporting sales through product recommendations and upselling.
• Train and support CSAs to drive sales, customer engagement, merchandising, and daily operational execution.
• Promote employee accountability and performance by resolving workplace concerns, supporting timely conflict resolution, and escalating issues to upper management when appropriate.
• Identify operational gaps and lead process improvements that enhance sales performance and customer experience.
• Support merchandise receiving, merchandising, stocking, replenishment, inventory activities, markdowns, and maintaining organized, customer-ready displays.
• Maintains the cleanliness and upkeep of the store by ensuring an organized, safe, and customer-ready environment.
• Support the rollout of sales initiatives, promotions, merchandising programs, and operational changes.
• Communicates customer complaints, inventory concerns, and field feedback to management to support process, training, and operational improvements.
• Performs and oversees opening and closing procedures, including store security, cash-register reconciliation, deposit preparation, and required documentation.
• Perform other duties as assigned.

Pay- $16.00- $18.75 per hour depending on location

Job Requirements

Job Requirements

• 1 year of experience in a fast-paced retail environment

• Ability to use retail technology and operational systems including Microsoft Office, Outlook, Word, and Excel.
• Ability to travel between assigned store locations as needed.
• Strong customer service, problem solving, organizational, interpersonal, and written and verbal English communication skills.
• Basic math skills and accuracy when processing transactions.
• Ability to work independently, collaboratively as part of a team and lead effectively in a fast-paced airport retail environment while managing multiple priorities.
• Ability to work assigned shifts, which may include early mornings, evenings, weekends, and holidays, consistent with operational needs.
• Ability to perform physical retail activities, including standing, walking, bending, reaching, handling merchandise, and lifting to 50 pounds.
• Ability to accurately review product pricing, and transaction information and communicate effectively with customers and coworkers.
• Must meet and maintain all job-related credentialing, screening, certification, and security requirements applicable to the assigned location.
• Ability to follow Company policies, cash-handling procedures, safety requirements, and airport security protocols.
• Must be able to perform the essential functions of the position, with or without reasonable accommodation.

Preferred Qualifications

• High school diploma or equivalent combination of education and relevant work experience.
• Two or more years of retail leadership, operations, or supervisory experience.
• Previous experience supporting multiple retail locations or business units.

Additional Location and Role-Specific Requirements

• Successfully complete and maintain applicable food safety (Servsafe), food-handler, alcohol-awareness (TAM), or similar certifications.

• Successfully complete required concept-specific, brand-specific, operational, or safety training.
• Additional security clearances, satisfactory criminal background checks and drug testing, and the ability to obtain and maintain required airport security credentials may be required.

Salary : $16 - $19