What are the responsibilities and job description for the General Manager position at Marshall Retail Group?
The General Manager (GM) is responsible for ensuring the daily operations, financial success, and overall performance of assigned retail stores. Reporting to the District Manager, the GM leads and develops a team of 2-3 Store Managers, ensuring stores operate in alignment with company standards while driving sales, profitability, and team success.
Location: Kansas City International Airport (MCI)
Salary: $85-95K DOE
Job Responsibilities:
- Oversee and manage store performance, including sales, shrink control, and all controllable expenses
- Recruit, hire, and develop high-performing store teams, ensuring progressive improvement in store operations
- Coach and mentor Store Managers, providing guidance to improve leadership skills and business results
- Maintain strong relationships with property management to address operational concerns and ensure store compliance
- Ensure compliance with all company policies and procedures, holding teams accountable for execution
- Utilize performance appraisals, ongoing coaching, and development plans to cultivate a high-performing management team
- Ensure financial controls and accountability, maintaining accurate financial documentation and records
- Foster an exceptional customer experience by ensuring stores are clean, well-stocked, and visually appealing
- Communicate effectively with the District Manager, addressing any operational or employee-related issues
- Partner with the Buying team to optimize inventory levels, ensuring the right stock mix to drive sales
- Oversee merchandising execution, ensuring stores adhere to brand standards and visual merchandising guidelines
- Lead by example, setting the tone for excellence in customer service, sales, and team engagement
- Perform other duties as assigned to support company goals
Salary : $85 - $95